Wet watch

[Average-Bull]

It was only wet in the rain now it don’t work at all

[WendyB]

Put it in a bowl of rice for a few days. Hopefully it will come back

[Average-Bull]

What a waste of $370.00

Chris Williams

[VF31AE3]

@Average-Bull If moisture got in once then it will always get in. If the warranty is still good then contact Customer Service. One final note. The Surge has been discontinued and replaced by the Ionic.

[Average-Bull]

Iv had it past 2 years so it’s out of warranty and I’ll never buy another one .

Chris Williams

[YojanaFitbit]

I've noticed you are new around @Average-Bull, so let me give you a warm welcome to our Community. Thanks for the suggestion @VF31AE3 and @WendyB. 

Thanks for the feedback, it's very important to us to have your thoughts in regards our product and your customer support interactions. For you to have the best possible experience, I've created a Support Case on your behalf. Keep an eye on your inbox!.

I'll be around in case that you have questions about it. 

[Average-Bull]

Any chance of getting a replacement free of charge .

[YojanaFitbit]

Hi @Average-Bull! Our team will give the information that you need after checking your warranty options.

Have a good one! 

[LwrHrtRt]

Originally Surge shipped with these specs:

http://www.smartwatch.me/t/fitbit-surge-fitness-watch-specs-features-reviews-pricing/581

You won't find any Fitbit literature that states that any longer (that I can easily find).  I went through 3 Surges (Fibit kindly replaced 2).  I did not shower, swim, etc with the Surge.  They would fog internally from just working out.  Eventually bpm sensor would fail, or would stop charging, turning on. Drying it out worked for awhile.

I'm regretting getting the Ionic.  Though it's living up to the waterproof claim, there are new frustrating issues.  Even with latest updates, syncing is like pulling teeth.

[YojanaFitbit]

Thanks for sharing this information @LwrHrtRt! Your feedback is important for us. Would you mind explained what type of issues you're having with your Fitbit Ionic? I'd like to assist you with that. Since as you mentioned you no longer have a Fitbit Surge.

I'll be around!