help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrong Language

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2016 17:31

‎09-22-2016 17:31

My Fitbit changed Language to Chinese.

How do I change it back?

Best Answer
0 Votes
2 REPLIES 2

‎09-23-2016 04:43

‎09-23-2016 04:43

A warm welcome to the Community @jeffmets. Have you checked your phone's settings? If you haven't, i recommend checking your phone's settings, keep in mind that your Surge will take the language that your have set on it. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎09-23-2016 04:47

‎09-23-2016 04:47

I feel you @jeffmets, I had this trouble last night. Smiley Sad However, this sounds very strange to me since the Japanese, Korean, and Chinese languages are not yet available on Surge. Are you seeing a different language on your App or tracker? 

 

Changing the language on your mobile device will change the language in the Fitbit app.

 

Log into your fitbit.com dashboard. In the lower right corner of the footer you can choose your country. Your fitbit.com dashboard will automatically update to the primary language for the country selected.

 

To change the language on your tracker:

  • In the Fitbit app, find Advanced Settings and turn off Automatic for locale detection.
  • Choose your country and then sync your tracker.
  • Follow the instructions to update your tracker to use the language you selected.

 

If the above didn't work, this is what worked for me last night:

 

  • Go to your Fitbit.com Dashboard and make sure about your country.
  • Go to your Fitbit App and make sure the same.
  • On your Fitbit App, go to your account settings and select "Remove this Surge" 
  • Force quit your App
  • Restart your Surge by following @MeylinFitbit's instructions
  • Set up your tracker as a new device by following @DerrickFitbit's instructions

 

Let  me know the good news! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes