my Fitbit Surge won't start on the run phase - button not work

[Burny978]

Just about to go for a run and I swipe to run phase and try and press the button but it won't start?

[SunsetRunner]

Hi @Burny978

Feel free restarting the tracker:

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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Hope it helps

[Burny978]

Hiya I've tried that but still no joy - frustrating as I've just changed from Garmin Vivosmart and I never had problem, but my first run that I want to do with this Surge and it won't start. I've asked a colleague of mine who has one who made me convert and he thinks the button has broke. I'm in the British Army and I'm a physical training instructor so the need to use the device is key. Can you suggest anything else as I may go back to my old Garmin. 
Carl 


Sent from my Samsung device

[AlvaroFitbit]

@Burny978 Welcome to our Community! Make sure to have your Surge's firmware up to date by following these instructions. If the issue persist then please contact our Support Team for further assistance.

Let me know how it goes!