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surge not synchronizing with mac with dongle installed.

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‎04-23-2017 09:26

‎04-23-2017 09:26

Surge no longer syncs at all with my Mac with dongle installed.  Have tried all fixes I know.

Only have had it since Christmas but it has lately gotten slower to sync.  Doesn't matter whether it is plugged in to charge or not.  Have to find out how to return the stupid thing, but it was a gift! Do not have it paired with my iPhone.  

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‎04-24-2017 10:46

‎04-24-2017 10:46

Thanks for stepping into the Community @brainfree!

 

There is no need for the Surge to be connected to the charging cable in order to sync, it should, however, be charged and have at least 20% battery.

 

In this case, let's try the following:

  1. Remove the dongle from your Mac's USB port.
  2. Restart your Surge. 
  3. Plug the dongle on a different USB port.
  4. Try to sync once again.

Please try that and let me know how it goes! 

Lanuza | Community Moderator

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