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surge wont sync

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‎01-29-2018 05:44

‎01-29-2018 05:44

Hi

 

I have just got a replacement surge.  I have disconnected my old one and tried to sync the new one but its not working.  the app is registering steps but, I cannot see the steps, clock or heart rate on the watch itself. When I try to sync on the app it says there is an error.  I have tried turning the phone, the watch and bluetooth on and off and also uninstalled and reinstalled the app. Help please?

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1 REPLY 1

‎01-29-2018 07:57

‎01-29-2018 07:57

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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