Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome aboard my friend @larisa78! How are you? It looks like your Surge got stuck. Have you tried to restart it? If not, try to do so at least a couple of times and then force sync your Surge. You can also reconnect it by following these steps.
Let me know how it goes! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @larisa78! Sorry about your Fitbit. It's seems that your buddy needs immediate assistance, must of the time those steps work. So I'd suggest to contact a Fitbit representative to get more information about what is happening in this case, I know that they will be more than glad to help you with this. Hope you can get back on track really soon! 
Let me know the resolution. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @larisa78! You're kind! I was my pleasure, but you're welcome. If you have time, please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in this topics: Marathon Training or How do you break out of your sedentary lifestyle? 
See you around! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @IzakFit! I would like to thank you for the participation in this thread. I think that she tried that and also but for some reason her tracker was stuck. Although, I really appreciate you taking a proactive role here in the Forums.
Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters!
See you around!
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