Activities stopped synching to Runkeeper

[SunsetRunner]

Hi!

I have linked my Fitbit and Runkeeper accounts, and never encountered any problems, until about two weeks ago. Suddenly my activities aren't synched to Runkeeper anymore. 

After a walk or a run I used to be able to see that activity in Runkeeper almost immediately after only having to synchronize my device to the Fitbit app. But any activity after July 19th just doesn't show up in Runkeeper! I have already tried unlinking and linking the accounts multiple times but nothing seems to work. 

Is this a bug in an update or what's happening?

Please fix this!

[Berend]

One activity came through yesterday. So maybe it's fixed but everything between 28th of July and 5th of August still didn't sync

[Darksheep]

Same here. My run of yesterday synced, but missing some activities in between. 

[SunsetRunner]

Same observations. My run from 2 hours ago was synced. Before that, previous one on Sun wasn't.

There was no app update in between, so perhaps something at the backend broke and they've since (hopefully) fixed it...

[SunsetRunner · Accepted solution]

Well look at that! My cycling exercise just came through as well!

Apparently indeed the problem is fixed. Yay!

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. I am sorry for the delayed response. 

Thanks to all for the efforts to resolve the issue with syncing activities to Runkeeper, sharing the solutions and helpful tips to help other users. I understand that this can be very frustrating. Thanks to the ones that contacted our Support team. I am glad to hear that the issue has been resolved now. 

I really appreciate everyone's cooperation and participation in the Fitbit Community. Keep on visiting the forums! 

[stpinterrain]

Confirmed, my exercise posted this morning as well.  Seems like all is fixed.

[LiliyaFitbit]

Thank you for your reply @stpinterrain. 

I am glad to hear the issue was resolved for you. I appreciate your time and feedback. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

Enjoy the Fitbit experience.