App not syncing with Weight Watchers app

[lcas0420]

Hello - the Fitbit app stopped working as of yesterday 9/1. All my exercise data before yesterday is missing. I only see steps. None of the logged exercise  is there.  The app no longer syncs to my weight watchers app either.

I have force quit both apps, revoked and re-established access to both apps and tried uninstalling and reinstalling. Nothing works. 

Has this issue been identified and is there a resolution coming??

[Amdebay19]

Yes same issue as of today!

[Amdebay19]

I have the Versa 2 though

[Beachgal7422]

Same ! Started this evening, I've tried re-installing both apps, but nothing has worked 

[spb825]

It looks like the problem has been fixed as my Fitbit activity is showing up on the WW app. We'll see if it continues to work.

[RaynaJ70]

It’s not just the syncing issue with WW, but all of my past activity data just disappeared from my app. All other data there, but all past steps, exercise etc is just blank now.  

[Fnethngs]

I was having the same problem since Saturday. Restarted my versa and it worked. 

[ReenieFL]

It seems to be working.now - but then it did yesterday morning only to disappear and stop
Working later in the day. Fingers crossed it’s fixed permanently now!
Sent from my iPhone

[KennethW1]

Having issues as of yesterday after update 

updated ios 17 still no data prior to 3 months ago 

[Roadrunner1971]

It took a few days but mine has eventually sorted itself out. I deleted my weight watchers account from fitbit and reconnected. 

Good luck 

[lcas0420]

Still not working for me. All data in Fitbit app before 8/1 still not showing and still not syncing with my WW app. It’s beyond frustrating.

[MB2133]

Mine worked when I first opened WW app. Now--not working. It sounds like progress is being made, but not everyone is up and working quite yet. 🤞🤞

[Serpymatt]

It started working yesterday, but it broke again today. This is getting ridiculous. 

[Lisaabarbie]

Mine worked for about 8 hours today but no longer syncing now!

[Annie_25]

Yes that happened to me as well. Worked this morning now this evening it won’t work
Sent from my iPhone

[RaynaJ70]

Same with me. But tonight, it’s gone again so took all the weeklies from WW again.  I work out every day! Fitbit needs to figure this out! 

[Baugustine]

My Versa 2 syncs just fine to my iPhone, but as of today it’s not fully syncing to the WW ap.  For example, my Versa 2 and iPhone both show 14083 steps for today, but the WW ap only shows 10011 steps.  The WW ap is still syncing, but it’s consistently over 4000 steps lower than what it should be.  I’ve already tried all of the troubleshooting steps with no success.  Frustrating!

[Annie_25]

Seems to be working tonight for me.
Sent from my iPhone

[MB2133]

They are still working with WW on this. Fortunately,  the Fitbit remembers the correct data.

[lcas0420]

Same. It’s so frustrating.

[ReenieFL]

It was working for a few days - then this morning it wouldn’t even synch with my iPhone. Had to restart my Fitbit to get it working again. Seems we’re going ba wards with this again.