Error message when trying to connect a third party app.

[weibing]

{"code":404,"message":"Not Found","errors":"No user found"}

This is the message i got when i try to connect third party apps (AIA Vitality Malaysia) to Fitbit apps.

Any solutions?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @weibing, thanks for joining us, it's great to have you on board! 

Are you getting this message on the online Dashboard or the Fitbit app? Have you restarted your phone lately? 

Would it be possible for you to send me a list of the apps that are giving you this message and a screenshot of the error? That will be very helpful for me to investigate this further. 

Thanks for your patience and understanding, I'll be waiting for your reply. Additionally, if there's anything else I can do for you, please keep me posted. 

[weibing]

Thank you for reply.

I got this message from the AIA Vitality Malaysia app. And so far only this app show me this message and I tried restart my phone, reinstall the app but it's still the same.

I thought it was my phone problem (I'm using ASUS_Zenfone3 Z017D, OS: Android 7.0) then I tried my brother's phone which is Huawei model and it's still showing the same error message.

I contacted the AIA Vitality customer service, the officer asked me to link the fitbit account through their AIA Vitality website but still cannot work and show me the same error message. I report the error message to them again and now still waiting for their reply.

this error message is from the AIA Vitality Malaysia Appthis error message is from AIA Vitality Malaysia website

I used Fitbit and it works fine with the AIA Vitality Malaysia app since February until the issue occurred last week. I'm not sure whether is app bug issue or my phone android OS issue or my AIA Vitality account issue because I found out that the error message start showing up after I updated the Fitbit tracker, updated my phone OS from 6.0 to 7.0 and the AIA Vitality Malaysia app.

[MarcoGFitbit]

Hello @weibing, I hope you're having a great day, thanks for taking the time to reply. 

Thank you for replying to me with your screenshots. I'll make sure to forward the information about your situation to our team so they can check this and investigate further.

Thank you for your patience during this matter, if there's anything else I can do for you, please keep me posted. 

[weibing]

Hello. I finally can link and sync my Fitbit to the AIA Vitality app today morning.

Thank you so much 

[tonytan]

I also got same problem 5days ago any one can help (404 code )

[Chinns]

Hi Weibing, I encounter the same error 404 after just successfully connected for one day. May I know how do you eventually able to connect Fitbit to Vitality apps. Thk You

[weibing]

Other than posting my issue here. I also reported the issue to AIA Malaysia via Facebook and email by providing them screenshot and my details.

Then, the problem just automatically solved when I try to sync again 2 days after I contacted them.

[Chinns]

Hi, so you just try to connect and it become ok? Hope I will be also successful after a few days. Thk U

[weibing]

Yea. Just to make sure you get their reply after you report them the issue. 

[Chinns]

Ok noted. Thank You very much

[MarcoGFitbit]

Hello @weibing, I hope you're doing well, thanks for taking the time to reply. It's a pleasure for me to welcome you to the Fitbit Community @Chinns! 

@Chinns and @weibing, I appreciate you have both let me know this issue related to AIA Vitality has already been solved, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!