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Error when connecting Fitbit and Strava

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Every time I try to connect Fitbit to Strava, I get the error shown below and ilin the attached screenshot. 

{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}

1000024208.png

Moderator Edit: Clarified subject.

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Hi Everyone!

I'm glad to inform you that we've made some updates to the Strava integration that should address issues with workouts syncing between the apps.

Additional Troubleshooting Steps (if needed): Make sure your Fitbit and Strava accounts are connected, please check that you see Fitbit listed under "Manage apps and devices" in Strava settings on the Strava app and ensure that Strava is also listed in the Fitbit app.

Fitbit App: Using a Google Account:

  • In the Fitbit App, tap on your Profile picture (top right), Fitbit Settings, Manage access to account, Manage connected apps.


Fitbit App: Using a Fitbit Account:

  • In the Fitbit App, tap on the Gear (top right), Fitbit Settings, Manage access to account, Manage connected apps.


We always appreciate your feedback, thank you for your patience.

Maria | Community Moderator, Fitbit


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