FitBit Charge Syncing with MyFitnessPal

[rosebuxton]

For the past 3-4 days, my FitBit calories are not carrying over to MyFitnessPal.  I have tried disconnecting and reconnecting FitBit from MFP, which has worked when I had this problem in the past, but this time, that doesn't work either.  Other MFP users are having similar problems, as there is a current thread on this problem in the MFP community forums.  Is there a fix for this? 

[AndrewFitbit]

@rosebuxton Are you referring to the calorie adjustment? If so, maybe this thread will help.

[rosebuxton]

No, the exercise calories from Fitbit aren't showing up at all in MFP.  For example, yesterday I did yoga and an hour + walk.  By the end of the day, Fitbit showed I had used 1600 calories, but MFP added no exercise calories to my exercise diary.  I had to manually add them.  On Friday, I did a 1 hour kickboxing class and a 1 hour walk, again, 0 exercise calories added, even though by the end of the day, Fitbit had me at around 1900 calories.

[AndrewFitbit]

@rosebuxton So calories from Fitbit don't actually sync to MyFitnessPal, only steps and weight from Fitbit will sync over. MFP calculates a "calorie adjustment" based on activity (steps from Fitbit or another source) and then adds that to "Exercise" calories. I tested with my account and my "Exercise" calories are showing up for me. Are your steps not syncing to MFP?

[rosebuxton]

Hi Andrew,
I took a walk and checked my MFP account, and the exercise calories did get entered today, without my changing the settings or anything.  I think the problem is on the MFP side rather than fitbit.com -- it's not calculating the exercise calories.  A few users had threads in the forums on it.
Thanks.

[AndrewFitbit]

@rosebuxton Oh, good! It might have been a slight syncing issue, but I'm glad to hear it got entered today. If it happens again, I would check to see if steps are properly syncing over to MFP.

[rosebuxton]

Where in MFP do I see the step sync?  I've never seen steps in MFP only calories.  I also have the Fitbit Charge, so it's using heart rate as well as steps to calculate calories.  For example, a kickboxing class might give me more calories than a one-hour walk, even though I might have fewer steps in kickboxing. 

[AndrewFitbit]

@rosebuxton On the "Home" tab in the MFP app, you should see this:

I'd recommend checking out MFP's article about calorie adjustment for more information on how that works.

[rosebuxton]

I've never seen my steps there. I'll check out that article

[rosebuxton]

I have never seen this display on my homepage.  In fact, I can't change the Steps  setting under Apps to display steps.  It says Don't Display Steps and Selected is grayed out so I can't change it.  Today, it's not syncing cakirues again, despite a mile and a half walk and over 40 minutes of stair-climbing and walking around the campus I work.