FitBit One and the Atkins app and Atkins website

[tahari01]

Hello.  I used to have the Flex, but recently got the One and gave the Flex to my husband. He opened a new FB acct with the Flex, and I changed my device from the Flex to the One. I had no problems with the Flex syncing with the Atkins app. But ever since I got the One, it won't sync with Atkins at all and I have to manually insert the steps and miles done in a day.  I contacted Atkins support, and they say it's on FitBits end. I have logged a help ticket with FitBit support via email.  But thought I'd ask if any of you have had this issue? And if so...what was done to help you resolve it??  

[VivisFitbit]

Hello @tahari01! This is really interesting. As a first step, I recommend restarting your one tracker and manually sync your tracker with your computer or mobile device. If that doesn't work, try set it up as a new device again. Once the One syncs, all your information will be updated. 

[swmwdlfns]

I talked to someone at Fitbit and was told Atkins does not work with fitbit yet.  Please add that soon!!!

[SharClark94]

These messages are from 2 years ago - I see someone else posted that Fitbit and Atkins aren't set up to work together - do you know if this is still true?

[SharClark94]

Hello! I see this post was 2 years ago - did restarting ever work for you to sync with Atkins? I am trying to set up my fitbit one with Atkins and it doesn't seem to be working. Wondered if restarting would work.