06-16-2015 06:42
06-16-2015 06:42
Hello. I used to have the Flex, but recently got the One and gave the Flex to my husband. He opened a new FB acct with the Flex, and I changed my device from the Flex to the One. I had no problems with the Flex syncing with the Atkins app. But ever since I got the One, it won't sync with Atkins at all and I have to manually insert the steps and miles done in a day. I contacted Atkins support, and they say it's on FitBits end. I have logged a help ticket with FitBit support via email. But thought I'd ask if any of you have had this issue? And if so...what was done to help you resolve it??
07-08-2015 12:18
07-08-2015 12:18
Hello @tahari01! This is really interesting. As a first step, I recommend restarting your one tracker and manually sync your tracker with your computer or mobile device. If that doesn't work, try set it up as a new device again. Once the One syncs, all your information will be updated.
06-23-2016 10:15
06-23-2016 10:15
I talked to someone at Fitbit and was told Atkins does not work with fitbit yet. Please add that soon!!!
06-16-2017 10:27
06-16-2017 10:27
These messages are from 2 years ago - I see someone else posted that Fitbit and Atkins aren't set up to work together - do you know if this is still true?
06-16-2017 10:28
06-16-2017 10:28
Hello! I see this post was 2 years ago - did restarting ever work for you to sync with Atkins? I am trying to set up my fitbit one with Atkins and it doesn't seem to be working. Wondered if restarting would work.