Fitbit and MFP are not syncing

[Felicia2012]

Fitbit won’t sync with MFP for days now. I deleted both and logged back in but no go. MFP says it’s a Fitbit issue. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Felicia2012.

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

Our team has recently released a new version of the Fitbit app (3.55 for iOS and 3.58 for Android devices). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

If you continue having difficulties, please follow the troubleshooting steps in this article.

Hope this helps.

[Felicia2012]

I was updated already so this didn’t help. 

[TineSaerens]

I have the same issue. The items I added in MFP food diary since Saturday aren't showing in my Fitbit app. All items before Saturday keep showing. Have been disconnecting and revoking + reconnecting + updating the app multiple times the past days, but no succes.

[AstroHB]

My MFP and Fitbit aren’t synching either and I’ve completed all the troubleshooting steps multiple times over several days. Very frustrating.

[Felicia2012]

Obviously it’s not just me so we need a human to step in here. 

[Hp___]

Nope. Have the same problem. 

[EdsonFitbit]

Welcome to the Fitbit Community, @TineSaerens @AstroHB @Hp___.

I would like to clarify, the integration between Fitbit and MyFitnessPal is maintained by MFP. 

@Felicia2012 For further investigation could you please share an image of MFP's response stating it’s a Fitbit issue?

I'll be waiting for your response.

[Hp___]

I updated fitbit on my Android device yesterday after lunch and since then the sync between MFP and Fitbit have not worked. So in my opinion it feels like you guys have coused the problem with the update. 

[AstroHB]

Thank you - I’ll contact MFP

[Felicia2012]

MFP just posted and said they realize they have many issues going on right now. 

[EdsonFitbit]

Thanks for your responses, @Hp___ @AstroHB @Felicia2012.

Hope the issue is resolved soon. Feel free to share any update from MyFitnessPal.

Have a nice day.

[TineSaerens]

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@Felicia2012 wrote:

MFP just posted and said they realize they have many issues going on right now. 

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@Felicia2012 wrote:

MFP just posted and said they realize they have many issues going on right now. 

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Hi! Do you got any update? It's already been a week now..

UPDATE: nvm! It's fixed!!

[EdsonFitbit]

Thanks for the update, @TineSaerens.

I'm glad to hear that the issue with MyFitnessPal was fixed.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.