12-17-2019
16:39
- last edited on
12-18-2019
03:17
by
AlejandraFitbit
12-17-2019
16:39
- last edited on
12-18-2019
03:17
by
AlejandraFitbit
Anyone else having sync issues today?
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
Best Answer12-18-2019 03:19
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-18-2019 03:19
It's great to see you here, @SunsetRunner.
I just wanted to let you know that I have moved your post from the Charge 3 board to the Third-Party Integrations board, since I think that you will be able to see more related topics about this here.
Now about your syncing issue, if your Fitbit account is not syncing with your MFP account, re-link the two accounts by doing the following:
1. Sign into your Fitbit dashboard.
2. Click the gear icon in the upper right corner and select "Settings" from the drop-down menu.
3. On the left side of your screen click "Applications."
4. Under MyFitnessPal, click "Revoke Access."
5. You can then re-link the two accounts by going to: http://www.fitbit.com/apps/myfitnesspal.
After relinking, you can verify that your accounts are syncing by using one of the following data points:
1. On Fitbit you can check for your meal summary and logged activities from MFP.
2. On MyFitnessPal, go to "My Home," then "Check-In." You should see your weight, Fitbit Steps, and Fitbit Sleep Minutes.
Let me know the outcome. 😉
Best Answer12-18-2019 03:19
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-18-2019 03:19
It's great to see you here, @SunsetRunner.
I just wanted to let you know that I have moved your post from the Charge 3 board to the Third-Party Integrations board, since I think that you will be able to see more related topics about this here.
Now about your syncing issue, if your Fitbit account is not syncing with your MFP account, re-link the two accounts by doing the following:
1. Sign into your Fitbit dashboard.
2. Click the gear icon in the upper right corner and select "Settings" from the drop-down menu.
3. On the left side of your screen click "Applications."
4. Under MyFitnessPal, click "Revoke Access."
5. You can then re-link the two accounts by going to: http://www.fitbit.com/apps/myfitnesspal.
After relinking, you can verify that your accounts are syncing by using one of the following data points:
1. On Fitbit you can check for your meal summary and logged activities from MFP.
2. On MyFitnessPal, go to "My Home," then "Check-In." You should see your weight, Fitbit Steps, and Fitbit Sleep Minutes.
Let me know the outcome. 😉
Best Answer12-18-2019 07:20
12-18-2019 07:20
This worked thank you!
Best Answer12-19-2019 07:46
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-19-2019 07:46
Thanks for the update, @SunsetRunner.
Those are great news, I am glad to hear that the instructions provided worked. If there is anything else we can help you with, do not hesitate to post it.
Keep the stepping up. 🙂
Best Answer