Integration with Dexcom G6

[RachelC72]

Hi are there any further updates on when an app compatible with the Dexcom g6 app will be available for the fit bit versa. I bought mine on the basis that Fitbit said this would be developed by the end of 2018.

[Miguelacrtz]

Which login information should I input on the fitbit app?

[sinnoce]

Your dexcom.com login. And you do NOT need dexcom share. The dexcom share app isn’t even on my phone. Hope this helps!

[Miguelacrtz]

That's the thing I dont know my dexcom.com login 😞

[sinnoce]

Can you reset the password? 

[Miguelacrtz]

How? SOrry I am so confused and frustrated

[sinnoce]

https://www.dexcom.com/user

Hit it the tab at the top that says request new password.

[Miguelacrtz]

I have entered the dexcom.com login info. How do i connect the watch face to the CGM now? 🙂

[Miguelacrtz]

How do i run dexcom share? 

[acole_111]

I have downloaded the app and have the dexcom face on my watch but I doesn't show numbers or a graph. I have entered my info into the fitbit app but I still can't see anything. I have gone over this a few times on different days and can't seem to get this working. 😞

[ahunter8850]

Thanks for trying it out! Have you set your minimum and maximum thresholds?

[acole_111]

I had not done that as I didn't think it would be important and I would set that after I got the number to show up. I have set those values and now I do have a number now! Thank you!

[ahunter8850]

Glad it is working for you!

[Sassynfunny]

Is this app solely for the G6? Or may I use this with my G5?

[ahunter8850]

It works with the g5! We have a few users on this thread using the g5!

[Sassynfunny]

I can’t get it to work on my new Fitbit and I paid for both apps

Sent from my iPhone

[acole_111]

I am using the app with the g5! It took me a bit to get it to work because I didn't realize I had to put in values for the min and max thresholds. You also use the same info you would for your dexcom account

[Sassynfunny]

Have the G5 and did all of that already and still nothing.

Sent from my iPhone

[ahunter8850]

@RobASFO 

I'm pretty sure I remember you having a g5 device, is that correct? If so, could you please leave a walkthrough on how you got your watch face setup?

We have had a lot of users struggle to get it working with their g5.

[Sassynfunny]

I can’t get it to work. This is why I just emailed the developer about getting my money back.

Sent from my iPhone

[ahunter8850]

@Sassynfunny 

Hey there, I know. We got your email and understand your frustrations. We have users using the g5 and are able to get it setup. 

Unfortunately we do not have a g5 system on hand and cannot provide you the proper walk through. So we wanted to reach out to some of our users to see if they could provide some guidance on the matter.

If we can not find a solution for you, we will be glad to help you get your money back.

Again, We apologize for your inconvenience!