Matchup Registers Wrong Device

[Arlandria]

I've recently signed up to Matchup.io. When I set up my device, it registers as Fitbit Mobile Tracker rather than Fitbit Charge HR. I don't have the opportunity to specify a device manually - it asks for my Fitbit credentials and determines the device automatically. My Charge HR is set up properly and working fine with the Fitbit app and web based dashboard.

The data seems to be syncing okay, but it bugs me that the device name is wrong (especially since this is displayed to others). Any ideas?

Also, I'm planning on adding a flex so I can carry on counting my steps when I'm dressed smartly - how does this work with multiple devices? I think maybe the first in the list would be sent to matchup, which might be why mine's registering as Mobile Track (since I used that before I bought my Charge HR)?

[SunsetRunner]

Matchup determined how they would intergrate with Fitbit, so there is not much Fitbit can do about that. My only suggestion would be to see if you can kill the current Matchup account (if you are uisng the same email address as you use for Fitbit), remove MobileTrack as a device in your Fitbit account and then get a new Matchup account so that they will only see one tracker.

You can easily remove a tracker from your account.

1) Head to https://www.fitbit.com/settings/device/tracker

2) Select your tracker from the left-hand side of the screen: Image 2015-06-07 at 12.22.24 PM.png

3) Scroll down the page and click the blue delete link: http://cl.ly/image/341r371d0K1q 

[Jgurky · Accepted solution]

Hi - I reached out to http://matchup.io about this SAME issue.. was really frustrating. I was just on here looking to solve the same thing. Anyway, they did actually respond, super nice folks, anyway... said they were going to get a solve for this in the coming weeks. 

If you let them know the issue in their support, they will update you. They did for me atleast. Good luck!

[Arlandria]

Fantastic. Thank you!