MyFitnessPal Syncing Issue 1/4/16 [Resolved]

[AndrewFitbit]

Update 1/13/2016

Hey everyone,

The syncing issue that was caused by the backlog of Fitbit requests has been resolved since 1/7/16, so I'll be closing this thread. This was a singular incident and is separate from any new issues. If you're still experiencing a syncing issue, please reach out to MFP so they can assist: https://myfitnesspal.desk.com/customer/portal/emails/new

If you're experiencing a different issue, I encourage you to browse through our forums for any existing information that might be helpful. If there's no existing information on the issue you've encountered, please post a new thread with any relevant details of the issue.

Thanks!

Update: 1/7/2016 4:57pm

Some good news! Check out the latest update from MFP:

"We have finished processing the backlog of all of the Fitbit requests from the temporary suspension.  We have addressed most of the things that attributed to this issue in the first place.  The remnant issue that our members may still see is some delay with syncing of step count (though not calorie burn, weight, or meal summary totals).  We are monitoring the status of the Fitbit integration very closely, in order to address any new issues immediately, should they arise.

As always, we appreciate your patience while we addressde these issues.  We will continue to update this post so please check back for more information.

Please keep in mind that although we have resolved the issues causing the bulk of these symptoms, some members may still see similar symptoms, due to a different cause.  If you are still having any trouble, we would be happy to help triage this to get you up and running.  Please send us an email and we will get back to you!  You can reach us here:  https://myfitnesspal.desk.com/customer/portal/emails/new"

Thank you to everyone that reported this!

Update: 1/7/2016

Hey everyone, here's the latest update from MFP:

"While some of our members may see their Fitbit data syncing again as normal, we continue to have a backlog, and some of our members may still see a delay.  We are monitoring the status of the Fitbit integration very closely today, working to resolve any other issues that may arise while we clear the last of the requests."

Thanks 🙂

Update: 1/6/2016

Hey all, here's an update from MyFitnessPal:

"The backlog of Fitbit sync request has been processing throughout the night, and is continuing to process today.  Some of our members may see their Fitbit data syncing again as normal, but, as we continue to work through the backlog, some of our members may still see a delay.  We are monitoring the status of the Fitbit integration very closely today, working to resolve any other issues that may arise while we clear the last of the requests.  

During this time we do not recommend unlinking and relinking your accounts, as this will not resolve the issue for you."

You can find this update here. Thanks!

Update: 1/5/2016

Hey everyone, there's been a recent issue with MyFitnessPal syncing to Fitbit. MyFitnessPal is aware of the issue and they're currently looking into it.

I'll update this thread when I have more information, but you can also find updates from MyFitnessPal here:

https://myfitnesspal.desk.com/customer/portal/articles/2272192-fitbit-sync-delay-1-4-16

Thanks for stopping by!

[HeliosJim]

I have read the blog posts and such, but I'm very confused about how fitbit interacts with MFP. Are we supposed to enter exercise into MFP or should MFP automatically take it from our fitbit data? If the former, how do we stop it from counting calories twice? If the later, I can't seem to make it work. For example, 36 minutes of eliptical today is recorded in my fitbit dashboard but not transferred to MFP.

Thanks...

[Tiger1784]

Any time I put food into myfitness pal, it will not sync to the Fitbit app. Even when I click sync on both apps the data doesn't transfer. I have tried disconnecting and reconnecting the app as well. Even when I close out both apps and reopen the data isn't synced.

[golfergirl08]

I am having this same issue. I tweeted Fitbit support and it says ETA is <2 hours so I will see what they say. Seems like many people have had this problem. I have been using the Fitbit and MFP for a few months, and they've synced just fine until after I entered my breakfast today. 

[djron73]

January 4th, 2016 9:52AM PST

Hi Folks,

At this time we are experiencing a rather large backlog with our Fitbit sync requests. This may result in a delay in sync time for your Fitbit steps, calorie adjustments, exercises, etc. During this time we do not recommend unlinking and relinking your accounts, as this will not resolve the issue for you.

We appreciate your patience while we work on resolving the sync delay.

Cheers,
MyFitnessPal Staff

[MakMak]

I use MFP with Fitbit and some days it takes a while to sync over for some reason. I would leave the two synced and just give it a bit. Sometimes it just takes time.

[SantiR]

@djron73 Welcome to the Fitbit Community! I moved your post to this thread as you will find specific information regarding your inquiry here.

Hope this helps, keep me posted! 

[jessborch]

For the first few days I had my Flex it synched perfectly and quickly with My Fitness Pal. Now, 2 weeks later (I got it on Dec 24) - it takes forever and sometimes doesn't seem to synch things. I am entering everything into MFP like it says to do so on their site.. any ideas?

[Rich_Laue]

@jessborch ive merg ed your post into main thread, that's found in the 3rd party apps forum. Please see the top post. As a note apps do nit sync with your tracker, but wiyh your Fitbit account 

[jessborch]

Thank you - I appreciate it.

[largewally]

my water consumption is not syncing from MFP to the fitbit dashboard. Everything else seems to be working fine. Suggestions?

[Itfcgadget]

I'm glad it's not just me, I have removed, reinstalled, disconnected and reconnected and still nothing. Been working fine for last 5 months. My wife's has also stopped syncing so I know it's not hardware related. Frustrating!!

[AndrewFitbit]

@largewally @Itfcgadget Hey there, I went ahead and moved your posts into this thread for organizational purposes and so you'll have better visibility to any updates.

Welcome to the Community 🙂

[Trevor21]

I've been using MFP for years. Just got a fitbit charge and set them up to sync. It worked for the first 5 days and noa they sent syncing. Nothing in either settings has changed. What's he deal?

[Jnsm]

Is anyone experiencing this now? Apparently I revoke access in Fitbit and disconnect Mfp and reconnect the two back again and it's not solving the problem. I only had my breakfast summary. Lunch is not updated. Please help!

[missmia]

Me too.

[SunsetRunner]

Hi @Jnsm

Have moved your post from the Charge HR to the Third-Party Integrations section to increase the chance of getting a solution.

Wishing a wonderful day

[jessborch]

Still down - any updates on the progress? It hasn't synched anything yesterday or today for me.

Also - I understand going through the backlogging.. but if it's fixed shouldn't the new stuff sync?

[KimShea]

Mine wasn't syncing between the MFP app and the MFP website.  I added my breakfast to the website, and then suddenly it was counted twice.  Removed one.  Now MFP is fine, but Fitbit thinks I had a 900 calorie breakfast and I can't get it to correct that.  UGH.

[AndrewFitbit]

Hey all, here's an update from MyFitnessPal:

"The backlog of Fitbit sync request has been processing throughout the night, and is continuing to process today.  Some of our members may see their Fitbit data syncing again as normal, but, as we continue to work through the backlog, some of our members may still see a delay.  We are monitoring the status of the Fitbit integration very closely today, working to resolve any other issues that may arise while we clear the last of the requests.  

During this time we do not recommend unlinking and relinking your accounts, as this will not resolve the issue for you."

You can find this update here. Thanks!