08-09-2017
10:17
- last edited on
08-10-2017
06:45
by
RobertoME
12-31-2018 10:45
12-31-2018 10:45
I tried that twice and it still didn’t solve the issue.
12-31-2018 11:36
12-31-2018 11:36
12-31-2018 12:43
12-31-2018 12:43
I just received a response from them this morning that they are looking into it.
12-31-2018 13:52
12-31-2018 13:52
12-31-2018 17:32
12-31-2018 17:32
12-31-2018 17:41
12-31-2018 17:41
I am having the same issue. It was syncing fine for a month and now not at all. I restarted the fitbit. I deleted and reinstalled the Noom app. I revoked the fit bit/noom connection and re-connected it. Still not working. I totally agree that their support is awful. I got a discount on the membership and like the app.
12-31-2018 19:56
12-31-2018 19:56
12-31-2018 22:47
12-31-2018 22:47
I got the same response from support. Hopefully they will resolve the issue. I'm holding off on trying any other steps, because they last time the app was acting up, reinstalling it actually made things worse.
01-01-2019 06:59
01-01-2019 06:59
01-01-2019 13:43
01-01-2019 13:43
In contacted Zoom’s help desk yesterday and described the problem everyone was having with syncing to zoom and let them know people weren’t going to subscribe because of the issue. They say they were working on a fix. I am now syncing again. But first go to Settings in Noom and select disconnect Fitbit. Turn your phone off, the. On again. Put your Fitbit in its charger. Turn it off for a moment the. Turn it back on. Go back to the settings in Noom and reconnect fit bit. It will start working again and updating in a short while.
01-01-2019 13:46
01-01-2019 13:46
In addition to the above, I am very happy with Noom.
01-01-2019 14:12
01-01-2019 14:12
01-01-2019 14:46
01-01-2019 14:46
Mine has started working again without having to do anything, so I guess they resolved whatever the issue was. I think whether Noom is worth it has a lot to do with what kind of person you are and what motivates you. There are aspects of it (the coaching for instance) that I don't much care for, but other aspects of the app have been very helpful to me.
It's not going to be worth it to everyone, but for me, it has been working very well. I do wish the website was more user friendly and that they were more customer friendly in their account management and refund policy.
01-01-2019 17:12
01-01-2019 17:12
01-01-2019 17:53
01-01-2019 17:53
The coaches are fine, I'm not just particularly into being coached. I was losing weight on my own before the app, but I've definitely lost more weight since I started using it and I think it's mostly that having something to check in with every day helps me stay accountable. It's nothing that I couldn't do on my own, but it's stuff I haven't done on my own, so if that's what it takes, it's worth the money to me. At least for now.
01-01-2019 18:15
01-01-2019 18:15
01-02-2019 07:30
01-02-2019 07:30
How long did it take for yours to start synching again? I did all of the steps listed above and mine is still not working.
01-02-2019 08:23
01-02-2019 08:23
Weird, mine worked again yesterday but seems not to have synced since this morning.i am just going to wait and see on this issue. However, since I always wear my Fitbit it is basically unnecessary that it sync with the app. Would be nice when they fix the issue. BTW, it did sync up very quickly yesterday.
01-02-2019 08:51
01-02-2019 08:51
01-02-2019 11:47 - edited 01-02-2019 11:50
01-02-2019 11:47 - edited 01-02-2019 11:50
Hi everybody I eventually gave on Noom altogether. In fact my New Years resolution is to give up on dieting and start living! And yesterday I walked 34,000 steps, ate chocolate and all because I wanted to. Today I managed 4212 steps because I was zonked! Anyway love my Fitbit, hate Noom so now I live on without it! Good luck!