Strava and Fitbit Syncing

[KateFitbit]

Update 2/1/2018: We have been made aware that the syncing issue with Strava has been resolved. If you are still experiencing issue, please let me know. Thanks everyone for your patience and reports!

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Hi Strava users- I've merged a few posts together. We are aware that the integration between Strava and Fitbit is currently down and hope to have this resolved shortly. I will update this thread as soon as I hear more. Thanks very much for your patience!

[Liamkirkham]

@KateFitbit like I say the gps data is visible, there is a map and all data like usual in the Fitbit app but the second run today still hasn't synced with strava. 

A friend I run with has the same problem. 

I am am using a charge 2 and iPhone 6s

[KateFitbit]

@Liamkirkham - got it thanks. At this time there isn't a reported outage with Strava, but I'm following up with our team with this information to see if we can get more insight. 

[Tornados800]

There is a reported outage 🙂 right here on the forum. Been using this
combination for three years I think. Always syncs within seconds or
minutes. This whole week, not syncing at all.

[KateFitbit]

@Tornados800 the outage was fixed. At this time, there are no reports of an outage. If you want to share your tracker, mobile device and activities, I'm following up with our team to look into this further. 

[Liamkirkham]

@KateFitbit Make that two their people I know with the same problem. Something's broken.....

😞

[KateFitbit]

@Liamkirkham I hear you, I'm a bit stumped at the moment, but hopefully, we can find a resolution soon. 

[Negy67]

Hi
It baffles me as only way for it to sync is to take my phone as well, that’s why I bought a Fitbit with gps so I didn’t have to take phone.
I am running tomorrow I will try again and see what happens.


Sent from my iPad

[Wizegeezer]

My runs also have not been syncing with Strava right away.  Yesterday's run didn''t show up in Strava until today.  Today's run has not appeared in Strava yet   Something seems to have broken on the connection.  It usually appears right away.

[LurchZA]

@KateFitbit, like @Liamkirkham I am also using an iPhone, so perhaps something from iOS to Strava that is stopping the runs syncing?

I'm using a Blaze and get no GPS data on runs, but I do get them on rides.

[SarahFC]

@KateFitbit I have an iPhone se and have been taking it out with me on my runs.  Fitbit is a charge 2.

[Tornados800]

Hi @KateFitbit

Today my Fitbit To Strava upload occurred within a minute or 2! First time
since last Tuesday for me.

Thanks

[Negy67]

Mine still won’t update to Strava 😡

Dawn Nagy

[1UNQGRL]

2/19/18 - I have still been having issues with the Strava to Fitbit sync.  I have a run in Strava on 2/18 that has not loaded to Fitbit.  I've tried disconnecting the link, reinstalling app, restarting phone.  Pretty much out of options but last sync from Strave to Fitbit for me was January 28th, but there should be activities from five February events (most recent 2/18).

[SarahFC]

@KateFitbit First run of the week not synced!

[KateFitbit]

@SarahFC - I'm not seeing GPS activity in Fitbit, so that would not sync over to Strava. 

@1UNQGRL - GPS information from Fitbit should sync to Strava. In this case, I'm not seeing any run on 2/18 so it seems like it may be a syncing issue versus syncing to Strava. 

@Negy67 - I'm not seeing GPS activity for 2/18, so that would not sync to Strava. I do see GPS for today, 2/20, did that sync to Strava? 

@LurchZA - Since you aren't getting GPS data it won't sync to Strava. It seems like there is an issue tracking the running activities. I went ahead and created a case for you to see if support can find out more about what's going on. 

[1UNQGRL]

I actually used my Garmin to track my run, synced to Strava from my Garmin, which normally syncs over to the Fitbit app and dashboard.  The missing runs are in my Strava account but did not sync to Fitbit.  Oddly, my run from yesterday did go from Garmin, to Strava, to Fitbit.  Still missing several previous runs though.

[Negy67]

You will see it as I have had to take my phone with me for it to sync over. I will run tomorrow without phone to see if it works again

Dawn Nagy

[KateFitbit]

@1UNQGRL I'm not entirely sure why your activities aren't syncing to Fitbit, but it is a different issue than the outage from last week. Glad to hear your last run worked correctly.  

@Negy67  It you run without the phone with a Charge 2 it will not sync to Strava because there will be no GPS activity. As I mentioned you would need your phone, Strava will only sync GPS related activities. Charge 2 has connected GPS that requires the phone. For more information, check out this article. 

Since the outage originally posted in this thread has been resolved, I'm going to go close this thread, if you are experiencing a new issue please do start a new thread and our team will investigate.