Strava set up/syncing issues

[ErickFitbit]

Fitbit Update 11/03/15 02:13 PM: Everyone -- The Strava and Fitbit integration issues have been resolved. I am closing this thread from further discussion for organizational purposes.

If you're still experiencing issues, I recommend revoking access to the integration and reconnecting by following the steps outlined here.

Thank you to everyone who took the time to report this issue and for your patience while we worked to get it resolved in a timely manner! Now it's time to get out and ride! 

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Fitbit Update 10/21/2015 3:54 PM:If you're continuing to experience syncing issues between Fitbit and Strava, please check out Strava's response and follow these troubleshooting steps:

1. Have you tried reconnecting your accounts, syncing your Fitbit tracker, and waiting an hour?
2. Have you confirmed that you are not recording a duplicate exercise in the Strava app and Fitbit app/device simultaneously?
3. Have you confirmed that you are recording a GPS exercise with your Fitbit? (Only exercises with GPS on Fitbit will be sent to Strava).
4. Have you confirmed that you recorded a new exercise after connecting you accounts? (Previous exercises won’t be uploaded. You can use the TCX export from Fitbit to upload older exercises manually).

If you've made sure of all of the above and your activities are still not syncing between Fitbit and Strava, please fill out this form to send your Strava athlete ID to us so Fitbit can continue to investigate.

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Fitbit Update 10/19/2015 3:18 PM: I've been in contact with our API Team and they are still looking into the issues everyone here has reported! I appreciate all the feedback!

I apologize for the delay in getting this issue resolved but can confirm that we are actively working on getting everyone back on track! Thank you for your continued patience! 

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Fitbit Update 10/16/2015 3:59 PM: Please check out what syncs between Fitbit and Strava and some troubleshooting tips that should help get you back on track:

What is synced to Strava from Fitbit:

• Exercises with GPS data recorded with Fitbit will be sent to Strava (Heart rate data will be included when it's available). 
• Exercises recorded with Fitbit's app or devices that do not include GPS data are NOT currently sent to Strava

What is synced to Fitbit from Strava:

• • Exercises recorded in Strava will be synced to Fitbit as manually logged activities, but will NOT include GPS or heart rate data from Strava

If you are still unable to sync your data between Fitbit and Strava or vice versa, try the following troubleshooting steps:

1. Log in to your Fitbit dashboard
2. Click the gear icon on the top right corner
3. Click "Settings"
4. Click "Applications" on the left side
5. Click "Revoke Access" under the "Fitbit + Strava" app
6. Go to https://strava.fitbit.com/ and click "Connect" and follow the rest of the prompts to finish reconnecting your Fitbit and Strava accounts

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Fitbit Update 10/16/2015: Hey all, we're continuing to monitor this issue! It doesn't seem as it is resolved for all users yet, some have reported that after a delay it work but it shouldn't take forever. Rest assured that the API team is still working on it! You can expect an update from me early next week, hopefully with some good news.

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Fitbit Update 10/14/2015: Hey everyone -- our team has been looking into the issue with syncing your Strava data over to Fitbit. To pass along information to the engineers working on this issue, are you still experiencing issues with syncing and connecting Strava to your Fitbit account? If so, please try to unlink Strava with your Fitbit and relink it again before replying. Looking forward to your responses! Thank you!

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Fitbit Update 10/06/2015: We've received reports that users are unable to set up or sync between their Fitbit and Strava accounts. I have forwarded your information to our Product Specialist Team who is currently looking into this issue. Thank you for your patience as we work to resolve the issue ASAP.

[SunsetRunner]

Hi @walkerfenton

Have moved your post from the Charge HR to the Third-Party Integrations section to increase the chance of getting a solution.

Your post will get more attention here.

[sumansutra]

Fitbit has to do something seriously about this not synching strava from/to Fitbit. May be the contract with Strava has been expired and not yet extended.


World Vegan World Peace

[ErickFitbit]

Fitbit Update 10/14/2015: Hey everyone -- our team has been looking into the issue with syncing your Strava data over to Fitbit. To pass along information to the engineers working on this issue, are you still experiencing issues with syncing and connecting Strava to your Fitbit account? If so, please try to unlink Strava with your Fitbit and relink it again before replying. Looking forward to your responses! Thank you!

[sumansutra]

No any show of syncing for my run and ride both with strava and fitbit. May be the service contract with strava has been revoked, so fitbit has to do something about this seriously. GARmin doesnt have an issue for the sync.

[Damatu75]

I just tried unlinking and re-linking my Fitbit and Strava accounts. I'm not getting any of the error messages that other posters describe, and the accounts show up as linked on both ends (in the Settings for both), but I don't see my Strava data showing up on Fitbit (for me, there wouldn't be anything going the other way). So, unless there's a delay in syncing the accounts once you've connected them, it looks like the issue is persisting. I'll check again in a bit and edit if anything changes.

Edit: Yep, still not synced a few hours later. Last activity to sync was on Oct. 4.

[dgarman]

Strava not syncing to Fitbit.  I have had the Strava integration set within Fitbit, and it has been working in the past.  But recently it stopped working.  It shows as being setup, yet nothing happens.  I can't see any way to force a snyc either.  Anyone else having this issue?

[steg]

Just tried unlinking/relinking (with no error message this time) before my morning run, nothing showing up after 30 mins. I'll leave it and see if it shows up later.

[Skyalin]

Unable to sync since October 5, have disconnected and reconnected several times and it's still not working.

[steg]

Checked again after a couple of hours and my run is there now. Looks like things are working again, albiet a bit slower at the moment. Many thanks to all those sorting this out, it's much appreciated!

[SunsetRunner]

@dgarman

Moved your post from the Charge HR to the Third-Party Integrations section to increase the chance of getting a solution. 

Your post will get more attention here.

Wishing a wonderful day

[LexIcon76]

Still nothing showing up after disconnecting/reconnecting

[Robbie_V]

Still not synqing. Latest synq was oct 12

[mogulgirl]

My last sync was on 10/13.  The past week or so the sync has been delayed, but eventually went through.  I still cannot get yesterday's run to load onto strava.  I have revoked access for strava and added access again but no luck.  

[goterps]

Last successful sync was on 4 October.  I've recorded 8 strava runs since then.  Three were manual entries for treadmill runs and the other 5 were GPS runs recorded using the Strava app.

I revoked and re-enabled the strava integartion with fitbit on 11 October and again this morning on 15 October.  No change in status.

[theraptor56]

I've revoked access and re-linked Strava and Fitbit ... four times now? I think. 

My most recent linking of the accounts was yesterday morning. I tracked a run with Strava this morning (8 hours ago) and it's still not importing the Strava data. 

I changed from a different run tracking app to Strava just for the syncing feature, so I hope this issue is resolved soon. Thanks!

[bryantlikes]

The first time I linked my accounts I got an error message from the Strava API. Since then I've unlinked and re-linked my accounts, but I've still never seen any activities come over from Strava. 

A few questions for the fitbit team:

1) How often do you poll Strava for new activities? It would be helpful to know how long the polling interval is since then we would know how long to wait to see if it is working. 

2) After the accounts are linked, do you pull in only new activities since the linking was setup or do you pull in a certain number of activities? It makes it very hard to test on our end since right now we link the accounts and then wait until we post another activity to Strava to see if it syncs. 

3) Would it be possible to have some kind of setting under accounts for API connections that shows the last synced date/time plus add an option to manually resync to check for a missing activity? You should be able to do this without going over your Strava API limits (if you're even subject to those). 

It is very frustrating to set this up and have (1) nothing happen and (2) no way of know if anything is happening or if it is setup correctly. Please fix this.

[steg]

Didn't bother unlinking/linking today and my morning run turned up on Strava after nearly 6 hours. A bit slow but at least it did get there. Hope things improve soon though.

[Robbie_V]

Lucky you!

[Knick]

I tried unlinking my fitbit/strava accounts, then relinked. Used strava yesterday, and this AM. neither has synced over to fitbit dashboard. 

So no, still not working for me.

[LordS]

Hi,
My Fitbit has suddenly stopped syncing with my Strava account. It is definitely still linked as Strava updates with a run I logged on Fitbit. It just doesn't seem to work the other way round.
Can anyone help?
Many thanks.