Syncing issue with weight watchers app

[Mimi1692]

My Fitbit flex has suddenly stopped syncing with my weight watchers app for no apparent reason, so is no longer calculating activity pro points - one of the main reasons that I bought it!! Is anybody else having this problem?

Moderator Edit: Clarified subject

[cybergeeksis]

YES!!!!! Myself and my leaders Facebook group are all having the same problem. I've also emailed WW to see if they are aware of any issues..

[SunsetRunner]

The same thing is happening to me.  I've had my fitbit synced with WW for the past 2-3 months and today I noticed that I am showing 0 activity points in WW.  I went to the site and it shows my fitbit is connected so I disconnected and reconnected thinking maybe it was frozen but still no luck.  So now I can't get any points from my fitbit and the WW site won't let me enter them manually as I did before having a fitbit.  Sure hope WW fixes this issue

[MCRink]

Same here. Has been working fine until today--no activity points credited. Disabled the sync and then re-established the conneciton and still nothing. Has synced fine with MyFitnessPal so must be a Weight Watchers problem.

[Mimi1692]

Oh thank goodness I was worrying it was just mine!! I had hoped I would wake up and it would be sorted, clearly not!! Might send weight watchers a quick email when I get into work, have you heard anything back from them?
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[SunsetRunner]

Just checked this morning and still not syncing to ww 😞 I hope that it gets sorted soon!

[cybergeeksis]

Haven't had anything back from WW yet.. I'll keep you posted..

[angie70]

Mine has stopped working too was ok Sunday but since then nothing. I have e-mailed WW but it says 2-3 day for a reply.  Hope it gets sorted soon.

[Srudge]

Glad to hear I'm not alone! Looking forward to hearing what WW says. I need my activity points 😉

[SunsetRunner]

Well I have had a reply from WW but to the fact that it should sync but may take 2 -3 hours!! erm HELLO it has been 36 hours and counting!!!!

[Mimi1692]

That's ridiculous, there is clearly something wrong with their system!! So frustrating!!

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[FaithB1965]

Me, too.  Another epic Weight Watchers failure.  I like their plan--but all the other programs seem to work so much better. 

[ecompton18]

I'm glad to see I'm not the only one frustrated with this. I had to disconnect my FitBit from WW yesterday so that I could manually add in my Activity Points. Apparently, they don't allow the integration and manual logging of activity.  I hope this gets sorted out soon because I really loved the ease of integration and not having to worry about logging. This is the main reason I decided to buy a FitBit. 

[raquele]

I am glad I am not the only one with this problem! I Hope they fix it soon because it is driving me nuts. I called WW, IPhone, Verizon. I went to the mall to Best buy, Applestore and nobody was able to help me. I think WW want us to buy the new activelink.

[raquele]

what they said?

[MatthewFitbit]

I apologize for the trouble you've all had in syncing with Weight Watchers - per this recent post, they are investigating the issue from their end, and are working hard on resolving it as quickly as possible.

[FaithB1965]

Nothing to me

[SunsetRunner]

I just sent a message to WW a few minutes ago so no reply yet to me.  I did tell them I noticed the issue on Monday and also that I am not the only person having this issue.  Hopefully they are investigating and will fix it soon.  In the meantime, I am using the notes app in my phone to manually log my APs

[SunsetRunner]

I actually bought the ActiveLink before I got my fitbit.  When I realized that it would only work if you have a WW membership I sent it back.  At least with the fitbit you can count your steps and have an idea of how active you are at all times.  I've been a WW member on and off for years and before having the fitbit, I went through my app and made a spreadsheet which tells me how many minutes equals how many APs.  I usually do this every few months to be sure I have the latest stats as WW changes things up frequently

[Mimi1692]

I still haven't heard anything, so frustrating as I have been doing about 13,000 steps a day and I want my points, it's the only reason I bought the thing!! What's active link?! If it doesn't get resolved I'm going to return it as it isn't fit for purpose, it can't just stop working with no explanation from WW or Fitbit 😞
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