Syncing issue with weight watchers app

[Mimi1692]

My Fitbit flex has suddenly stopped syncing with my weight watchers app for no apparent reason, so is no longer calculating activity pro points - one of the main reasons that I bought it!! Is anybody else having this problem?

Moderator Edit: Clarified subject

[MatthewFitbit]

@Mimi1692 As I mentioned, this is an issue with Weight Watchers' servers, and they are working on correcting the problem. This functionality will return to normal once the issue is resolved.

[Mimi1692]

Any ideas when it will be sorted?
Sent from my iPhone

[cybergeeksis]

I'm cautiously optimistic - I now have Fitbit activity points showing on my WW app...

[MatthewFitbit]

@Mimi1692 This issue is in the hands of the Weight Watchers, so we here at Fitbit do not have insight into how their troubleshooting is progressing. Per this recent post on Twitter, they themselves do not have an ETA, and are still working toward a resolution.

[FaithB1965]

Mine is back! Synced about minutes ago. Try!

[FaithB1965]

Also @mimi1692. Don't blame fitbit for this one. It was all WW. I had an active link (prior model), and was happy with it when I was really overweight, but you still are paying $5/month even after the purchase, and the support is dismal from WW. Don't get me wrong, I love weight watchers, but fitbit is a much better product with stellar support. They agar they phone when you call - and even Matthew was responding when there wasn't anything they could do to help.

[cybergeeksis]

Just received the following email from WW.. Confused as my activity points came back yesterday?

Dear Karina,

Thank you for your email regarding the issue you are having with fitbit.

Our whole website was refreshed this morning across many markets around the world and this has caused these problems. This is affecting all markets and is being worked on as a priority.
If we can be of any further assistance, please do not hesitate to contact us.

Yours sincerely,

Julia
Weight Watchers Customer Services
www.weightwatchers.co.uk

[FaithB1965]

Mine was working and then stopped again. Another frustrating thing was that it skipped sync for Monday, but did Tuesday. Grrr

[K9dancer]

I also had issues with the fitbit not showing up on the WW app. It seems to be working for now, but I am less than happy with the WW IT. Fitbit is far superior with their product AND their support. Even the Weight Watchers message boards are antiquated. They should stick to providing a great food plan and leave the internet stuff to people who know what they're doing.

[Ginagirl]

I just joined WW today, gave had my Fitbit got over a year; the WW app won't let me enable my Fitbit. Your thoughts-- should I just wait it out and see if they fix the problem?

[K9dancer]

Does it not connect at all or is it just not showing up on your tracking page? If it won't connect at all, I would call WW 1-800 number. They have been having some issues. Otherwise, just give it some time. When I first linked the 2 it took 2 or 3 hours for anything to show up on my WW tracker. Good luck.

[Ginagirl]

Thank you for your reply. Will see if I get tracking today!

[K9dancer]

How did it go? Are you synced yet? I meant to tell you congrats on joining Weight Watchers. It really is an awesome program. I rejoined 4 years ago this month. Everyone told me I was nuts to join right before Christmas, but I ate everything I wanted, just planned for it. I lost all through the holidays. I've been at goal for close to 4 years. I think April of 2011 is when I hit goal. Good luck. The program works, but you have to work the program!

[tjohnson600]

on the phone with WW right now and the lady I am talking about hasnt a clue. No mine isnt working either

[tjohnson600]

OMG just spent 45 min on the phone with WW and the rep hasnt a clue as to what is going on!

[Ginagirl]

Mine is working fine now. Did you give Fitbit permission to sync with WW?

[tjohnson600]

Hi Matthew, mine still isnt working. They promised by this morning when I called them yesterday.

[DonnieBrasco]

Here it is, a year later (after others reported syncing issues with WW App)  I am also finding 0 activity points on WW page, even though the FitBit dashboard is giving me raves for activity! Does anyone translate the calories intake to WW points? I understand it is 50 calories for 1 WW point. Do you think this sounds about right? I get 26 WW points, so I figure I can consume 1300 calories on FitBit Dashboard.

[K9dancer]

Since Weight Watchers went to the points plus, the calculation for 50 calories = one activty points doesn't work any longer.

While I have had issues with the fitbit sync with WW, lately it seems to be working fine, although I think I am being short changed on my runs. On your etools, you CAN add your activity and get the AP that way. You might want to do that till they get things working again.

[tjohnson600]

yeah, it is working again. One thing differant or I just didnt notice, it doesnt even say fitbit activity until you get a point.