help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing issue with weight watchers app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-08-2014 10:56 - last edited on ‎12-09-2014 10:40 by Fitbit Moderator

‎12-08-2014 10:56 - last edited on ‎12-09-2014 10:40 by Fitbit Moderator

My Fitbit flex has suddenly stopped syncing with my weight watchers app for no apparent reason, so is no longer calculating activity pro points - one of the main reasons that I bought it!! Is anybody else having this problem?

 

Moderator Edit: Clarified subject

Best Answer
39 REPLIES 39

‎12-08-2014 13:41

‎12-08-2014 13:41

YES!!!!! Myself and my leaders Facebook group are all having the same problem. I've also emailed WW to see if they are aware of any issues..

Best Answer
0 Votes

‎12-08-2014 20:01

‎12-08-2014 20:01

The same thing is happening to me.  I've had my fitbit synced with WW for the past 2-3 months and today I noticed that I am showing 0 activity points in WW.  I went to the site and it shows my fitbit is connected so I disconnected and reconnected thinking maybe it was frozen but still no luck.  So now I can't get any points from my fitbit and the WW site won't let me enter them manually as I did before having a fitbit.  Sure hope WW fixes this issue

Best Answer

‎12-08-2014 21:02

In response to SunsetRunner

‎12-08-2014 21:02

Same here. Has been working fine until today--no activity points credited. Disabled the sync and then re-established the conneciton and still nothing. Has synced fine with MyFitnessPal so must be a Weight Watchers problem.

Best Answer

‎12-08-2014 22:32

In response to MCRink

‎12-08-2014 22:32

Oh thank goodness I was worrying it was just mine!! I had hoped I would wake up and it would be sorted, clearly not!! Might send weight watchers a quick email when I get into work, have you heard anything back from them?
Sent from my iPhone
Best Answer

‎12-08-2014 23:46

‎12-08-2014 23:46

Just checked this morning and still not syncing to ww 😞 I hope that it gets sorted soon!
Best Answer

‎12-09-2014 01:05

‎12-09-2014 01:05

Haven't had anything back from WW yet.. I'll keep you posted..
Best Answer
0 Votes

‎12-09-2014 04:01

‎12-09-2014 04:01

Mine has stopped working too was ok Sunday but since then nothing. I have e-mailed WW but it says 2-3 day for a reply.  Hope it gets sorted soon.

Best Answer

‎12-09-2014 04:19

‎12-09-2014 04:19

Glad to hear I'm not alone! Looking forward to hearing what WW says. I need my activity points 😉
Best Answer

‎12-09-2014 06:06

In response to SunsetRunner

‎12-09-2014 06:06

Well I have had a reply from WW but to the fact that it should sync but may take 2 -3 hours!! erm HELLO it has been 36 hours and counting!!!!

Best Answer

‎12-09-2014 06:12

In response to SunsetRunner

‎12-09-2014 06:12

That's ridiculous, there is clearly something wrong with their system!! So frustrating!!

Sent from my iPhone
Best Answer

‎12-09-2014 06:27

In response to Mimi1692

‎12-09-2014 06:27

Me, too.  Another epic Weight Watchers failure.  I like their plan--but all the other programs seem to work so much better. 

 

Best Answer

‎12-09-2014 09:57

‎12-09-2014 09:57

I'm glad to see I'm not the only one frustrated with this. I had to disconnect my FitBit from WW yesterday so that I could manually add in my Activity Points. Apparently, they don't allow the integration and manual logging of activity. Smiley Sad I hope this gets sorted out soon because I really loved the ease of integration and not having to worry about logging. This is the main reason I decided to buy a FitBit. 

Best Answer

‎12-09-2014 10:17 - edited ‎12-09-2014 10:18

‎12-09-2014 10:17 - edited ‎12-09-2014 10:18

I am glad I am not the only one with this problem! I Hope they fix it soon because it is driving me nuts. I called WW, IPhone, Verizon. I went to the mall to Best buy, Applestore and nobody was able to help me. I think WW want us to buy the new activelink.

Best Answer

‎12-09-2014 10:19

In response to Srudge

‎12-09-2014 10:19

what they said?

Best Answer
0 Votes

‎12-09-2014 11:13

In response to raquele

‎12-09-2014 11:13

I apologize for the trouble you've all had in syncing with Weight Watchers - per this recent post, they are investigating the issue from their end, and are working hard on resolving it as quickly as possible.

Best Answer

‎12-09-2014 11:14

‎12-09-2014 11:14

Nothing to me
Best Answer
0 Votes

‎12-09-2014 11:40

In response to FaithB1965

‎12-09-2014 11:40

I just sent a message to WW a few minutes ago so no reply yet to me.  I did tell them I noticed the issue on Monday and also that I am not the only person having this issue.  Hopefully they are investigating and will fix it soon.  In the meantime, I am using the notes app in my phone to manually log my APs

Best Answer

‎12-09-2014 11:45

In response to raquele

‎12-09-2014 11:45

I actually bought the ActiveLink before I got my fitbit.  When I realized that it would only work if you have a WW membership I sent it back.  At least with the fitbit you can count your steps and have an idea of how active you are at all times.  I've been a WW member on and off for years and before having the fitbit, I went through my app and made a spreadsheet which tells me how many minutes equals how many APs.  I usually do this every few months to be sure I have the latest stats as WW changes things up frequently

Best Answer

‎12-09-2014 11:48

In response to raquele

‎12-09-2014 11:48

I still haven't heard anything, so frustrating as I have been doing about 13,000 steps a day and I want my points, it's the only reason I bought the thing!! What's active link?! If it doesn't get resolved I'm going to return it as it isn't fit for purpose, it can't just stop working with no explanation from WW or Fitbit 😞
Sent from my iPhone
Best Answer