peloton and fitbit not syncing??

[endersgame29]

where am i supposed to see my peloton workouts on my fitbit dashboard.  i have a new bike and my peloton account is linked to fitbit.. and each workout is "sent to fit bit"....

but i dont see anything any where.  where and how is this supposed to show up on my fitbit dashboard...I have a new charge 3 (have previous ones but the charge 3 is the one that i use now)

[Rich_Laue]

They should show up under the exercise tab,

If the rides are sent to Fitbit. 

[endersgame29]

no sadly, there is nothing logging in any exercise or activity box....anyone have a fix?

[Rich_Laue]

@endersgame29 third party apps are responsible for their connection to Fitbit,  the best advice we're can give is to contact Peloton Support 

Other than that, the only recommendation a user can do from fitbit is revoke access and through Peloton link the two accounts up again. 

[endersgame29]

sadly both parties say the other is the third party app so as a result seems nothing can be done

[Rich_Laue]

When you did the initial link up,  which site was the process initiated from?

The instructions sound like every ride might need to be shared individually,  but I don't have a peloton account. 

In any case either party could reach out to the other party for assistance. 

[LanuzaFitbit]

Welcome to the Forums @endersgame29. Hello @Rich_Laue.

@Rich_Laue Thanks for being around to help! @endersgame29 Thank you for sharing all of those details on the situation and trying what has been recommended.

@endersgame29 In this case I'd like to ask if you had the chance to try to disconnect the apps like @Rich_Laue recommended above? That will definitely help to make sure they syncs properly.

Let me know if you have any further questions.

[goingtomakeit]

I cant even get the fitbit to connect.  after the ride, I will hit the share button and when the fitbit option comes on, I hit that.  It wants me to sign in and then the screen goes all white and nothing happens

[wondersmith_rae]

same here 😕

[Rich_Laue]

@goingtomakeit if this share button is on the Peloton I would suggest going to the Peloton community. 

@wondersmith_rae I'm not sure which one of the issues above you are seeing. 

[wondersmith_rae]

The white screen after putting in my password 

[Rich_Laue]

What device is this white screen on @wondersmith_rae your Fitbit app or your Fitbit tracker? 

[wondersmith_rae]

The Peloton. When I try to share to Fitbit or just link up with Fitbit it asks me for log in and then I put in my password and the box goes white like its going to load something but doesn't.

[SunsetRunner]

can you un-revoke 3rd party app access?

[Rich_Laue]

No @SunsetRunner you will need to go to the third-party app and connect the two accounts. The way you initially set up the connection. 

@wondersmith_rae since the problem is with Peloton I suggest asking them.