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Versa 3 won't receive notifications after upgrading my phone

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‎08-11-2022 12:02 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-11-2022 12:02 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

Can't sync my watch to Samsung s21 worked fine with previous Samsung galaxy 

 

Moderator Edit: Clarified subject

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‎08-11-2022 12:27 - edited ‎07-16-2023 03:59

‎08-11-2022 12:27 - edited ‎07-16-2023 03:59

Hi there, @Foxlane. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, please make sure that your Versa 3 is no longer connected to your old mobile device as this might be preventing your Fitbit device to receive notifications from the new phone. 

With that being said, please follow the steps below in the order listed:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.
  • Set up notifications on your Versa 3 again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-11-2022 12:27 - edited ‎07-16-2023 03:59

‎08-11-2022 12:27 - edited ‎07-16-2023 03:59

Hi there, @Foxlane. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, please make sure that your Versa 3 is no longer connected to your old mobile device as this might be preventing your Fitbit device to receive notifications from the new phone. 

With that being said, please follow the steps below in the order listed:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.
  • Set up notifications on your Versa 3 again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes