Black screen and no responding

[sannexk]

My watch is not responding anymore. The screen is still black. I already tried the battery and reset strategy but nothing happends. The watch is 6 months old. 

[Julia_G]

Hi, @sannexk , as you have already tried the reset procedure, the next step would be to try changing the clock face.  You can do that in the app.  The instructions are here .  If that solves the issue you can return to the previous clock face if you prefer.

If you continue to have this issue please get in touch with Fitbit Customer Support on Contact.fitbit.com .  They will be able to help you.

[sannexk]

This is not the problem. Nothing on the watch is werking. The screen is black and I cant do anything. It has nothing to do with the clock.



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[Julia_G]

Hi, @sannexk , I appreciate that it does not seem to be related to the clock.  However, my understanding is that changing the clock face can sometimes solve the blank screen issue.  You do not need to see the screen because you can change the clock face on your app (I have shared instructions on how to do it).  After changing the clock face, please try to sync your Fitbit.  I don’t know if it will work, but it is certainly worth a try.

[sannexk]

Thanks for the tips.

The synchronisation does not work anymore. I tried 100 times but I cant do anything with the watch. When I put on the charger, i feel little buzzings the watch. But besides that, nothing works.




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