Day/Week/month/Year steps won’t update

[Spinfairy]

When I tap on ‘Steps’ to see my weekly totals the app just shows a blank. It tells me how many days streak I have but not the total number for day/week/month/year etc and often has the spinning ‘update’ wheel at the bottom, but never updates. 
Please tell me that this can be fixed…

 

[afango]

I have been a loyal fitbit user since 2015; I am loyal now because all my historical data is stored with the fitbit ecosystem but I really feel the app and insights hasn't evolved quickly enough.

I had the same issue here (steps not viewing weeks/month/year); It was fixed by deleting and reinstalling the app. However, we shouldn't have such basic issues occuring. Consumers will vote with their wallets...I hope we can continue to see innovation and updates with fitbit.

[Ssears2562]

If I uninstalled the app and then reinstalled it will I still have my year to date data

[JenM33]

Yes 

[w.ramsey]

Mine did!
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Moderator edit - personal information removed

[MarioSFitbit]

Hi everyone and warm welcome to the new members ! 
I appreciate your messages and feedback about this situation regarding this issue. 

I understand your feelings about this situation, and this is definitely not the experience we want for our customers. 

You may need to try uninstalling and reinstalling the application again to see the desired results. It's worth a try. 

@Ssears2562: There should be no loss of information as long as you sync your devices beforehand.

Please remember to: 

1. Logout. 
2. Uninstall.
3. Reinstall. 
4. Login.

All your feedback is more than welcome and useful for our developers.

I'll be posting here any updates about this situation. 

[Campriello]

Any further updates? Have uninstalled and reinstalled - no joy! 
🥹 

[ppuk]

I have the same issue with in-year, month and week steps display. I have uninstalled and reinstalled the app but the problem remains. It’s been a while now…any idea when it’ll be resolved? 

[FatimaFitbit]

Hi there everyone!

I want to thank you all for your patience and for your efforts.

Have you already checked if you can update the Fitbit app? Our team is releasing a new version of the Fitbit app which is slowly rolling-out to all our members, I'd suggest to install it as soon as you see it available in the App Store or Play Store and check if your historical data appears again afterwards.

Let me know if it works, I'll keep our team informed. 

[Arcticcat]

I just tried that fix..successful.. 

[Bogeyboo]

I have the same problem. I have also deinstalled and reinstalled. It did not help.

[Kuj]

I just uninstalled and reinstalled an hour ago. The week/month/years stats are now displaying. But the step streak is not. Fitbit app is 20001.214.24

[Bogeyboo]

I did the same thing because i realized there was an update to fix the
bugs. Still don’t see any fixes whatsoever. all of the features are still
not appearing. The hours feature is still white on the screen with no
results unless you tap it. The total floors for me every day for the past
couple of weeks has been upwards to 250! There’s no way I do more than say
25 to 30 floors as a day. Calculations are so off and they need to do
another fix…. It’s really maddening. Back in March we had one problem and
that did get fixed but now we have a lot more issues that need to be
addressed.

[Bogeyboo]

I did your update to the app. Deinstalled  and reinstalled the app again and still still have the same issues  blank features….no calculations …floor totals are too high!. Will there be another bug fix because this one did nothing to correct the issues.

[Dayle_ramsey]

I have the same issue.  Started the day after I went to the Pro plan.  Kept hoping it was a glitch, removed and reinstalled but not working still. About to cancel membership and see if that works. 

[Kuj]

The step streak box now shows! So this step window appears to be 100% for me except for one thing. Two days ago I had a 651 day streak going. Now it says it’s 2 days. Nice. Will have to track this streak on the side now…

[Steamrock]

I tried all the things you did.  Then I uninstalled and reinstalled the app and now it works.

[Rebus01]

I have the same problem, but also with the distance screen. The active hours screen is the reverse: nothing on main screen, details on the secondary screen. Like others, I have tried logging out, closing app, restarting iPhone. Nothing works. If this has been going on since April, something is very wrong with the app that Google does not seem to know how to fix.

[Steamrock]

Uninstall the app and reinstall it. This worked for me because I had the same problem.
Sent from my iPhone

[Rebus01]

Thanks. I tried that and it worked. (Shouldn’t really have to do anything so drastic though)
Sent from my iPad