Fitbit app is showing the same amount of steps from the last 4 days

[Ciscolekid]

My steps on a day will add to my past days if I did not have as many. Have last 4 days all the same steps as today and they add on as I walk. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Ciscolekid - this may be a Fitbit app problem, have a look in the online web dashboard if the data hasn't been corrupted it may show correctly.

Also check your device/account (Connected to) page in the Fitbit App and make sure only your watch is connected to the account.

[MarreFitbit]

Hi there, @Ciscolekid. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. We're here to help you! 

To better assist you, may I know where you are comparing the steps? Are you looking at the Fitbit app or your weekly report? Have you made sure that your Versa 4 was properly syncing through the week? 

Have you tried @Guy_'s tips and recommendations?

Looking forward to hearing from you. 

[Derbyfella]

ive had this a couple of times....i think - if i understand you correctly.

Just resynced fitbit & app again and closed and restarted

[DLThune]

I had this happen as well.  I just force closed the app on my phone and it was fine when I re-opened it.

[ImSuzyQ]

I am having the same problem. Every day this week, the app shows my steps being exactly the same amount as today. The web view is correct, but the app is not. This just started this week. I have rebooted the Fitbit, my phone and the app. Nothing fixes this problem. 

[CathyRose01]

Same thing happened to me as soon as I updated to the new version. The new version is horrible. When I go back to previous days, all the days show the same # of steps as today. If I check a few times, sometimes it corrects itself. But then it does it again. I wish I never updated. The dashboard is also ridiculous looking. And when you meet your goal, the whole circle doesn’t fill it. Worst update ever. 

[CathyRose01]

Same. It happened right after I updated to the newest version. 

[donnakg12]

My phone just started doing that. Plus, it’s showing incorrect number of days exercising.