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Inquiry about my Versa 4 replacement process

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‎07-25-2023 05:17 - last edited on ‎07-26-2023 04:15 by Fitbit Moderator

‎07-25-2023 05:17 - last edited on ‎07-26-2023 04:15 by Fitbit Moderator

I went through the help and they decided my watch isn’t working properly so they are sending a replacement. I received an email asking me name, address, etc but alarming asking for my passport number, why? Has anyone had this happen?

Moderator Edit: Clarified subject

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‎07-25-2023 05:30

‎07-25-2023 05:30

Hi @12tomtom - I have had replacement watches and never needed to give the passport number - you may not need to provide it, if in doubt you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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Best Answer
1 REPLY 1

‎07-25-2023 05:30

‎07-25-2023 05:30

Hi @12tomtom - I have had replacement watches and never needed to give the passport number - you may not need to provide it, if in doubt you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

Best Answer