help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing versa 4 but it’s not missing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-04-2024 08:57

‎03-04-2024 08:57

Ive sold my fit bit versa 4. the person wants to use it but she can't connect. the watch says it was reported missing but I did not do this. is there a way to reset this so she can still use it? I checked everything before I sent it to her and everything was fine.

Best Answer
0 Votes
2 REPLIES 2

‎03-04-2024 10:23

‎03-04-2024 10:23

@Claara27 , A warm welcome to the Community! Thank you for your message. 

Have you contacted Support regarding any issue with the Versa 4? Did you get a replacement on that contact?

If not give our team a call or chat with them, as some personal information needs to be verified. Our team will be glad to investigate your case further. 

Here are our contact channels. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎03-05-2024 13:08

In response to JuanFitbit

‎03-05-2024 13:08

Yes, if fitbit sent you a replacement for this unit, the watch they replaced has been flagged so that it can not be used 

Best Answer