My experience with Versa 4 and Customer Service

[kashe47]

Never had so many issues with my Fitbit I’ve been through at least 5 different ones. My warranty was issued  me several refurbished watches all have issues now they say my warranty is expired. I used to love this and feel like now they are not taking the time to make quality products. Now they say I should purchase another one. I shouldn’t have to purchase a new one. Give me a quality product  to use and I might be back. I m a little reluctant now to replace my mothers seeing all the issues that I’ve been having.

Moderator Edit: Clarified subject

[Guy_]

Hi @kashe47 - can you post what the issues are. Someone in the forum might be able to help if it is not a problem with the new V4 Fitbit App.

[MarreFitbit]

Hi there, @kashe47. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Versa 4 and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thank yo so much for trying to help!

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with the Versa 4 and also want to find a resolution to your issue, my best advice is to wait for a response from our Support Team to the last email you sent. Please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Thanks in advance!