My experience with Versa 4 and Customer Service

[VickyBauer]

Bought a Versa 4 at Xmas 2023 

6 months later it does not charge 

Tried all the suggestions, cleaning the contacts 

Fitbit won’t help- bought on Amazon and it was a 3rd party seller

what a rip off

AMAZON won’t help

no help, no refund, 200 dollars wasted 


Moderator Edit: Clarified subject

[Guy_]

Hi @VickyBauer - just in case follow the instructions in How to check charge cable - Sense 2 /Versa 4 won't charge, won't start or blank screen 

[MarreFitbit]

Hi there, @VickyBauer. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not charging. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Regarding your inquiry about Amazon, please keep in mind that many things are sold by Amazon, but more than half of the stuff is sold by third party sellers. We provide support for your Fitbit device, but when it comes to reviewing your warranty, we provide a warranty if the Fitbit device was sold by Amazon or by Heartrate Monitors as  the warranty covers Fitbit products purchased directly from fitbit.com or an authorized retailer. We advise contacting the seller from whom you purchased the product for further assistance. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

@Guy_ Thanks for your input!