12-09-2023
21:57
- last edited on
12-10-2023
04:20
by
MarreFitbit
12-09-2023
21:57
- last edited on
12-10-2023
04:20
by
MarreFitbit
My fitbit versa 4 won't receive texts or calls
Moderator Edit: Clarified subject
12-09-2023 23:11
12-09-2023 23:11
Hi @SunsetRunner - firstly pull down on the watch face to get to Quick Settings and make sure all icons are off.
Hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.
Then sync, or resolve syncing issues, see Why won't my Fitbit device sync?
It may not stay synced for long and you will need to repeat the process. Sometimes toggling the phone's Bluetooth may resolve it but with this problem in the new V4 Fitbit App you can't rely on receiving communications.
Author | ch, passion for improvement.
12-10-2023 04:26
12-10-2023 04:26
Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about your Versa 4 not receiving notifications. We'll do our best to help you with this.
I agree with @Guy_'s first suggestion, as if your Versa 4 is also not vibrating for other features like your alarms or step goal, it's very likely that your Fitbit device is on sleep mode. When sleep mode is on:
If the above doesn't describe your issue and the other suggestions shared by Guy_ don't help, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone.
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