SpO2 stopped working on Versa 4

[Jennthomp]

Since last update, Sp02 has stopped working. When i check my daily readings it says I need to install the app.  When I go into settings, it says the app is already installed. I have restarted, uninstalled and reinstalled and it still reads the same. What can I do to correct?

Moderator Edit: Clarified subject

[Lizzy_6651]

I don't believe they can fathom the problem, it's getting beyond a joke now. As of today I've not had a reading, we should expect a continuous service not brushed off.

[PieBaker]

I've had the exact same issue. Is there a fix?

[Vosevichs]

Fitbit,

Any update on the SpO2 issues?

[MichelleA1971]

I usually get a reading but it still says I need to install the app and that it's not compatible with my device. Once every few days I get no reading. I am unable to see any O2 reading on my device because there is no spo2 app on my Versa 4. Apparently Firbit can't get it together. 

[clw9185]

I just tried to install the app and it's also saying not available. Not happy at all. 

[NickWright]

Not just me then. The latest firmware update seems to have killed the SpO2 app. Tried rebooting Versa 4, my phone, removing and reinstalling SpO2 app and everything else normally suggested.

[MarioSFitbit]

Hi everyone! 

Thank you for your further reports and updates regarding this situation. 

I've informed our team about your messages. 
They will continue working on a solution.

I'll update the thread as soon as we receive further info.

[clw9185]

Mine is doing the same thing. Getting frustrated!!

[Gruszynd]

Mine isn't, last 2 nights says no data, says I need to download app but then says not compatible 

[clw9185]

Still the same here. Not happy. I was chatting with someone from the company and they stated that a new update was coming today so we shall see. 

[clw9185]

I'm still having the same issue. Worked for 1 night, updated firmware and nothing since. It states the app is installed when looking in my apps, says it's not available or compatible with my device when I click more info under why is not reading it. 

I just bought the Versa 4 as an upgrade from the Versa 2 and I'm ready to return it. More issues than not and not as many features as the Versa 2.

 

e. 

[PieBaker]

It's been happening for more than 2 months. I've had issues since at least
January.

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It will say that even when the app is installed. I've tried everything I
can think of to do on the users end. Nothing works. I agree, It's
incredibly frustrating. Especially for anyone who watches their SpO2.

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Moderator edit - merged messages