SpO2 stopped working on Versa 4

[Jennthomp]

Since last update, Sp02 has stopped working. When i check my daily readings it says I need to install the app.  When I go into settings, it says the app is already installed. I have restarted, uninstalled and reinstalled and it still reads the same. What can I do to correct?

Moderator Edit: Clarified subject

[LZeeW]

Hello @Jennthomp and welcome to the Community.  Are you referring to the Versa 4 firmware update or a Fitbit app update?

[Jennthomp]

It was the Versa 4 update. 

[LZeeW]

@Jennthomp   I flagged your post to get a moderator's attention.  I saw posts from other users, using different devices, that are seeing the same thing.  All the devices are included in this firmware update.

[MarioSFitbit]

Hi everyone and warm welcome to the new community members !
I appreciate all your comments and feedback about this situation. 

Thanks for the detailed information and the steps that you've tried prior to posting. I wanted to let you know that this issue has been escalated to our team so they can work on a solution.

I'm sorry for any inconvenience this has caused. Rest assured that I'll keep you posted on any update, as soon as it becomes available.

@LZeeW Thanks for your big help!

[Ravenswolf]

Hi, I have a Versa 4, and it tells me I need to install the spo2 but I can't as it says "This app is not compatible with your device". If it's meant to be a feature with all Fitbits why isn't it compatible with mine?

[Lizzy_6651]

This has been a problem for quite a while, im getting absolutely sick of the fitbit Versa4 and it's non productive ability to provide us the results it's supposed to. Perhaps a free upgrade to one that may work? I know I did not pay over $200 for something to just tell time. A lot of us have the need to have access to the data monitoring we paid for.

[TerryG64]

I updated the latest firmware upgrade for versa 4 two days ago and have not had a reading since. Yesterday I logged out of app and logged back in. Restarted my versa 4 and even deleted and reinstalled the app. Still no score this morning. Every update seems to result in a problem after updating.

[MichelleA1971]

This just happened to me today. Any solution?

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I got the same problem starting today My device is up to date.says I need spo2 app and says not compatible with my device.Had spo2 yesterday.

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This just happened to my Versa 4 today.Says i need to install spo2 app. Then says not compatible with my device. I had spo2 yesterday. I updated my device snd that didn't help Did fitbit take that away now too?

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This will be my last Fitbit. It's ridiculous.

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Same as if today.

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Moderator edit - Merged messages

[Vosevichs]

Same problem here. And same lame response from Fitbit. 

[MichelleA1971]

I haven't even received a response.What did they tell you? 

[Vosevichs]

I just got the same copy and paste response from MarioFitbit that he sent everybody else. 

The issue has escalated to our team.

Sorry for the inconvenience.

I'll keep you updated

[MichelleA1971]

Just looked at my stats on the app and it’s working!

[MarioSFitbit]

Hi everyone ! 
Thank you for your messages and for the feedback given about this issue regarding the SpO2 readings. 

@MichelleA1971 I really appreciate your confirmation, thank you so much !

For all the community members, please don't hesitate to let us know if the issue was solved. 

[TerryG64]

The readings are now working

[Vosevichs]

Mine still says to install the appthat is not available 

[Lizzy_6651]

Still saying not compatible with versa 4, I am seeing sp02 data now but sometimes it's skipping. I'm off to the UK shortly and hope it still works over there.

[AndyWolf]

Same with me. Suddenly no oxygenation reading being taken.  It looks like they have made a change and not tested it against working configurations. Naughty naughty. Let's hope they pay attention to the complaints and fix it quickly. It's frustrating when something is working ok and you get a bug like this suggesting you've done something wrong perhaps deleted an app when you've done nothing and can do nothing about it. (At least all windows devices round the world didn't stop working because you didn't test your new version of virus protection before rolling it out. Yes mistakes will happen. Come on Google lets have a fix for it. )

[LHen8989]

Same problem here..says a sp02 update is needed but when I try to install it onto my Fitbit Charge 4, the install button does not work. Advice appreciated thank you.

[MichelleA1971]

Mine is not working again today.It says to install the spo2 app and then says not available for this device. What is the deal? I thought they took care of this.