SpO2 stopped working on Versa 4

[Jennthomp]

Since last update, Sp02 has stopped working. When i check my daily readings it says I need to install the app.  When I go into settings, it says the app is already installed. I have restarted, uninstalled and reinstalled and it still reads the same. What can I do to correct?

Moderator Edit: Clarified subject

[Lizzy_6651]

I don't believe they can fathom the problem, it's getting beyond a joke now. As of today I've not had a reading, we should expect a continuous service not brushed off.

[PieBaker]

I've had the exact same issue. Is there a fix?

[Vosevichs]

Fitbit,

Any update on the SpO2 issues?

[MichelleA1971]

I usually get a reading but it still says I need to install the app and that it's not compatible with my device. Once every few days I get no reading. I am unable to see any O2 reading on my device because there is no spo2 app on my Versa 4. Apparently Firbit can't get it together. 

[clw9185]

I just tried to install the app and it's also saying not available. Not happy at all. 

[NickWright]

Not just me then. The latest firmware update seems to have killed the SpO2 app. Tried rebooting Versa 4, my phone, removing and reinstalling SpO2 app and everything else normally suggested.

[MarioSFitbit]

Hi everyone! 

Thank you for your further reports and updates regarding this situation. 

I've informed our team about your messages. 
They will continue working on a solution.

I'll update the thread as soon as we receive further info.

[clw9185]

Mine is doing the same thing. Getting frustrated!!

[Gruszynd]

Mine isn't, last 2 nights says no data, says I need to download app but then says not compatible 

[clw9185]

Still the same here. Not happy. I was chatting with someone from the company and they stated that a new update was coming today so we shall see. 

-----

I'm still having the same issue. Worked for 1 night, updated firmware and nothing since. It states the app is installed when looking in my apps, says it's not available or compatible with my device when I click more info under why is not reading it. 

I just bought the Versa 4 as an upgrade from the Versa 2 and I'm ready to return it. More issues than not and not as many features as the Versa 2.

 

e. 

[PieBaker]

It's been happening for more than 2 months. I've had issues since at least
January.

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It will say that even when the app is installed. I've tried everything I
can think of to do on the users end. Nothing works. I agree, It's
incredibly frustrating. Especially for anyone who watches their SpO2.

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Moderator edit - merged messages

[Personnnnne]

Had the same problem with the SPo2 Signature clockface. Switched to a different SPo2 clockface restored functionality.

[barnzie]

Im having the same problem too. Says to install app for SpO2 but the app isnt compatible 🤷

[clw9185]

They told me, if I'm running Android to not have my phone attached. On the screen that shows the Versa 4 connected and syncing if you have your phone also able to sync to disconnect it. This was only if I was running on Android, not on apple. I disconnected the phone and it has worked fine since. Knock on wood that is. 

[MichelleA1971]

I'm confused. Do you mean disconnect my phone from my watch? I must not understand since they have to sync to use the app. 

[clw9185]

No from the app. I'll attach a screenshot. If it shows your phone connected disconnect it. 

However,  it's not worked again. Hoping it's only bc of where my watch was on my wrist. I'm going to see how it does tonight.

 

 

[AndyWolf]

Since my first comment in general I've been getting SpO2 values, however,
there have been occasional glitches which give the message of no app
present. This makes me think the error message is intended for the "normal
error case" of people not having the correct clock face loaded. When it
occurs sporadically and the error goes away without any action, or perhaps
by resetting my phone on occasion, I suspect the message is not hitting the
real spot, which may on occasion be incomplete data from the first three
hours of sleep, which is necessary for a number of statistics to be
produced when the data from the Fitbit has gone back to base for analysis.
Of course it's possible anything that leads to incomplete processing of the
nitty gritty O2 data (really light intensity measurements) could give the
same erroneous message. If you've definitely got a functioning "watch face"
which puts the relevant app in place on the fitbit which must record the
details of O2 produced by monitoring the skin capillaries used for pulse
and similar functions, then ignore the message and try things like
resetting your phone, changing the clock face and back, sleeping or at
least being quiet and calm for most of the first three hours of sleep.
(Going to the loo shouldn't make much difference if you're generally in
"sleep mode".)
Happy monitoring. 😄
Andy

[clw9185]

I spoke too soon. My SpO2 isn't working again. 3rd day in a row. This is ridiculous. I've tried everything once again. We need a resolution!! 

[PieBaker]

Hello, Andy. Thanks for the information. I'm not sure what clock face is
the one to use. The one I currently have doesn't include SpO2 data. I look
at the app on my Android phone for that information. I don't think
interrupted sleep is the problem. I've gotten a single night's reading if I
restart my phone, but I don't want (and shouldn't need) to do that every
day.😕
Janet