Support for Google Assistant?

[TopherNJ]

I have a Versa 2 and it is very useful but it limits me to Alexa as an assistant. I know that the Versa 3 can support Google Assistant. Can the Versa 4?

[Guy_]

Hi @TopherNJ - it seems Google Assistant has been removed from the Versa 4 as have some other features when compared to the Versa 3.

It is more a Versa 3 Lite.

[Rich_Laue]

Not yet, supposedly because the infrastructure will take a while to setup. 

We can only cross our fingers and hope. 

[Dopovo]

Actually not.

Fitbit has confirmed that Google Assistant is present. See this conversation on Instagram with the official Fitbit account.

[Guy_]

There are many other reports which says it doesn't have Google Assistant including the official announcement.

It would need another source confirmation and preferably first hand review in case the responder was talking about a Sense or Versa 3.

[Dopovo]

What other confirmation do you want to have other than the official Fitbit account who even took time to further check? Please remember that all article you might find just read the Fitbit material as nobody as the watch in their hands 

[Dopovo]

Also please consider that, despite all our (where "our" means "users and potential buyer's") requests of clarification nobody, and I mean nobody, from Fitbit bothered to reply in this forum. 

So I really thank Instagram Fitbit account that is providing replies to the community.

[Guy_]

The official announcement has not been amended to reflect the true state of Google Assistant despite a response indicating it is incorrect. Why?

And why would they specifically issue an announcement removing an existing feature?

There has to be a very valid reason to undersell a product that the Instagram responder may not be aware of.

It surely begs the question of which of the two Information is correct.

[Dopovo]

What can I tell you? I'm only reporting the very single official statement i got. Fitbit evidently doesn't care to answer here.

[MarkMM]

I wouldn't consider a private message on IG, an official conformation. Lets see the Company post publicly, ANYWHERE, that this is true, 

[Dopovo]

That was not a private message by the way @MarkMM, everybody can read it.

[MarkMM]

Why's your name blacked out then?

[Dopovo]

Privacy maybe? If you want to find it you can easily go and search for it.

[t.parker]

@MarkMM To protect privacy of person. I also "censor" my name when I paste anything from social media so my IG or FB account can't be connected. It is still public response of Fitbit in the comments under own post. Everyone can see it.

@Dopovo here's my problem with that response. When I asked on IG I received contradicting response saying only Alexa will be supported and the same answer has been given to me via chat with customer support. So I'd rather wait and see because clearly Fitbit employees have no clue and just draw answers out of the magic hat.

[JohnnyRow]

Honestly, this is just a big 'he said, she said'.  There's no sense in arguing about whose source you believe, unless you just enjoy arguing for its own sake.  We will eventually find out.  And nobody has it anyway until then.  Wait and see, and enjoy the suspense.

[Dopovo]

@t.parker I tried all possible way to ask confirmation about it (remember? I'm the one who spotted its absence) and the only answer I got was on Instagram in a public conversation. We (as you, me, many other users) tried their best to involve Fitbit into this (and other) discussion in this forum but apparently they don't care to reply.

I can't understand the reason, like if they don't want to sell it because, frankly speaking, this year advertising material is confusing at best and everything but calling the "Shut up and take my money" meme.

[Dopovo]

@JohnnyRow it's not HE or SHE, it's FITBIT.

[JohnnyRow]

This might come as a shock, but not everything person who is presumably an official Fitbit  source is 100% definitively accurate all of the time, especially when there are conflicting sources.

And remember, Fitbit support, whether phone, instagram,or anywhere, are only people who are supposed to be supporting dozens of hardware models, software systems, updates, etc, and have almost instant answers to nearly all questions, not robots tied to official info sources.  I wouldn't find it shocking if one of them might occasionally make a mistake.

[t.parker]

@Dopovo these are indeed official representatives of the company but it's hard not to agree with @JohnnyRow . Even on the forum, there were a number of cases when we received contradicting answers from different representatives. Unfortunately, communication (external, and apparently internal) isn't the strongest suit of Fitbit.

What I'm trying to say is that when you claim that there will be Google Assistant backing it up with Fitbit social media claim you kind of take responsibility for those who under that claim will buy the watch. What if there will be no GA? The problem is that we don't really know so we shouldn't claim something that isn't 100% sure as truth (and believe me, we have lots of reasons not to trust those responses). As long as the official spec/features page doesn't include GA as a feature there is no official GA support. There may be in the future, it may be just a mistake in promo materials but we don't know that and as you already noticed, Fitbit does nothing to sort it out.

@JohnnyRow The watches are being sold right now. They are not on the market yet but people can buy them. We are not discussing hypothetical devices or leaked photos of new products etc. For people who pre-ordered it may be hard to "enjoy the suspense" 🙂 (unless they are born gamblers :P).

[Dopovo]

Yes, it is possibile to make mistakes and Fitbit looks.very prone to them.

But let's recap the conversation I had:

Me: no Google Assistant? Seriously?

Fitbit: yes, there is. And followed by he link of Fitbit store,.the same we know we it states there is no Google assistant (and by the way I'm the one who raised the issue)

Me: did you check the link you gave me?

Fitbit: 

We have confirmed with our team that is has Google Assistant

You see, i asked the question (very precise), when the answer didn't satisfy me i asked.a further check and a clear answer was then given having further checked.

I posted then my reply here and so far no Fitbit representative came here to say the contrary. The mistake can be well in the store description, it happened very often at fitbit or, again from tbe Instagram Fitbit official Page. But again, i asked twice and the answer was very clear. 

Saying that i should be responsible of my statement seems a little bit pretentious, now it seems I'm more responsible than the same Fitbit.

Let me recap: I noticed the problem, i raised the issue here in the forum,.since fitbit never bother to reply i look for an answer somewhere else and when i got the answer i came here to inform tbe community. If the answer I got, from Fitbit, not from a website that just read the same material we all read, is wrong well then Fitbit should deeply apologize and strongly take action towards not only the wrong information but the lack of support here in this forum.

But i.understand your point of view so i APOLOGIZE if i reported a wrong information. At this point I assume that any information that appears on any Fitbit official source is not confirmed because it can't be reliable.