Versa 4 - Calls and messages

[ShellM1982]

I can't receive calls or text messages on my Fitbit versa 4 when Bluetooth is connected. I've tried turning Bluetooth on and of and connect again but not working please help! 

Moderator edit: subject for clarity

[HorareyFitbit]

Hi @ShellM1982, welcome to the Fitbit Community, is very nice to have you here!

I truly appreciate your effort and engagement by trying to solve the situation on your own. 

Now let me share with you some recommendations that might be helpful for your situation: How do I get notifications from my phone on my Fitbit device. 

[ShellM1982]

Hello.

I'm feeling very confused as to why my Fitbit won't receive calls and texts. My Bluetooth is always on and I have all the settings switched to on for recieving calls and messages. As you can imagine my fit bit isn't doing what it is supposed to be doing and that's very frustrating. 

Please could you look into this for me as I only activated it on 6.4.24. surely it shouldn't have stopped working already. 

I've tried uninstalling and reinstalling  the fit bit app on my phone and done all the settings as it should be but it's still not working. 

Please may I have a replacement Fitbit. 

Kind Regards. 

• Michelle Manester 

Moderator edit: updated subject for clarity

[LZeeW]

@ShellM1982   The Community is a user-to-user help site.  No one can help you here.  Please contact Support for more help.  This happens to me from time to time.  Have you tried this troubleshooting path?

• Log out of your Fitbit app
• Turn off your phone
• Restart your Versa 4
• Turn on your phone and log back in

[MaCrisGBFitbit]

Hello @ShellM1982 and @LZeeW !  It’s nice to see you around!

@LZeeW thank you so much for your support. 

@ShellM1982 I'm sorry to hear that your Versa 4 is not receiving the calls and texts notifications.  

There are some essential requirements for notifications to be received, please verify them: 

1. Swipe down from the top of the screen and tap the quick settings icon (two parallel horizontal lines) Make sure Do Not Disturb and Sleep modes are turned off.
2. Does your phone have Do Not Disturb disabled? The Do Not Disturb function on your mobile phone prevents notifications from being received.
3. Make sure your mobile operating system is up to date.
4. Do you have your app allowed to run in the background?
5. Please confirm that Power Saver is not enabled on your phone as this feature disables Bluetooth. Phone Settings / Battery / Power Saving Mode
6. Make sure your phone receives notifications when it's locked. On your phone, tap Settings / Apps & Notifications / Notifications / Notifications on Lock Screen.
7. To receive app notifications, make sure they're delivered to your phone. On your phone, tap Settings / Apps & Notifications / Notifications and look for Recently Sent.

In the following Help article you will find the troubleshooting steps How do I get notifications from my phone on my Fitbit device

[JJDum369]

Why does the app have to run constantly in the background on your phone? This has never been the case as a Fitbit and iPhone user. I never have apps running in the background. If this is an update, it’s a bad update and a frustrating one too. 

[JJDum369]

Having to have the app open on your phone constantly to receive notifications is terrible. Please go back. I’ve never had an issue with this before as a Fitbit and iPhone user. I never have my apps open in the background. 

[alexthecat]

@ShellM1982 I merged your threads, since they relate to the same topic. Did you try any of the troubleshooting steps that have been suggested? 

[JJDum369]

I have tried all the troubleshooting steps and checked all my setting on my phone and watch.  I tried logging out and restarting both devices.  I still have to keep the app open on my phone.  

Thank you for all your help and tips.  Sorry for the frustrating tone in the previous messages.  Just wish it was the way it was the last three years. Hopefully there is a solution.