Versa 4 Firmware Update 210.26

[LizzyFitbit]

We’re excited to announce that a firmware update version 210.26 for Versa 4 has been released to all our members. Some of you might already have this update available. If you installed it, let us know what you think!

We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• YouTube Music controls are now available on Versa 4. For more information, see How do I control music with my Fitbit device?
• Use screen magnification to zoom in/out directly on your watch. For more information, see How do I navigate my Fitbit device?
• We changed the names of the heart-rate zones for clarity. For more information, see How do I track heart rate with my Fitbit device?
• Thanks to advanced Google ML, heart rate tracking accuracy during exercise has been improved to provide you with more precise info on important metrics.
• Your device can now auto-recognize 3 new workout types: elliptical, rowing, and spinning.
• GPS accuracy has been improved by better switching between on-board and connected GPS during a workout.
• This release includes bug fixes and improvements.

Full release notes can be found here.

HOW DO I UPDATE?
See How do I update my Fitbit device? for step by step instructions for updating your Versa 4. If you run into difficulty updating, review these Why can't I update my Fitbit device?

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[m3cmom]

I am trying to update my Versa 4 firmware from version 61.20001.184.52, but there is no pink update button. How do I update it then?

[SunsetRunner]

This entire thread has had so many problems with the new update it’s rendered our fitbits almost useless. If i were you I’d read the problems and possibly try to prevent it.

[T_burk]

I just read that Fitbit is phasing out by the end of September and it will just be Google. Here is the article that popped up on my feed. 

https://www.tomsguide.com/wellness/fitness-trackers/fitbitcom-is-shutting-down-next-week-what-you-ne...

[morkelbel23]

If this is the newest update you are looking for, I wouldn't do it. Many
people are having issues with their Fitbits.

[SunsetRunner]

This is amazing! Thank you for sharing. At least I know now I’ll have to move to something else.

[SunsetRunner]

You know I'm beginning to think the same thing. I will be contacting Google later today to see if any of this can be resolved. This is just so unbelievably. There have been so many complaints about this and I have been with Fitbit for years, you would think that we shouldn't have to contact them they should be reaching out to us.

[morkelbel23]

After all the complaints about the recent update, I would be very hesitant
to purchase a Google smartwatch. Why pay more for crappy quality?!

[SunsetRunner]

If you can't update it yourself contact Google so they can take you through the process of updating it.

[alcala94131]

This update has essentially made my Versa 4 unusable.  It starts an exercise while I am not doing anything, chooses to set screen to always on, and trying to fix it does not make a difference.  I try to change display settings, and nothing happens,  This is not an update , it's a hot mess.  Fix this ASAP.

Moderator Edit: Word choice

[Riddler269]

My watch/tracker no longer works since this update. It turns on and I get the Fitbit logo diamond then it inverts and then it goes back to normal. It does this a few times then I get a red X. This is unacceptable because it was working great before the update and not it does work at all. I've done everything I can as far as what I've read and nothing seems to fix it. My phone wants to sync with it BUT the code never shows up on the screen. 

[LH1372]

Ever since the update I have had issues with my heart rate showing higher than it really is. I have manually confirmed my heart rate and my Fitbit is reading higher than it should. I also am showing many more floors and I should have

[rgrabows65]

Totally agree.  The fitbit and the app used to be great.  The prior version of the app looked better and was easier to use.  The new app sucks and it doesnt show pace and it doesnt track consistently.  It’s painful to use.  This is my 6th and last fitbit.  It’s crap now. 

[SunsetRunner]

I think that Fitbit users need to know what is actually going on. I hate to see my Fitbit family going through this. Can someone from Google please let us all know what's going on? I don't want my Fitbit family to continue leaving or giving up on this. I appreciate them very much, they have showed me so much support that I greatly needed and I hope that they will be able to continue doing so. We are a family, someone help fix these issues so many of us are having. 

[Mpitts]

Sent from my iPhone

I AGREE 100%!!!! It’s like they are purposely not addressing any of these issues or fixing anything! Do they want us to all leave? Do they want us to quit purchasing their products?? All we’re asking is for a quality product for the company to stand behind it! Is that asking too much??Give us all the respect we deserve. We have invested money in their company time and time again over the years just fix what is wrong!

[fridgitator]

Seems to be problems in Fitbitworld. It has taken me almost fifteen minutes just to find this thread. I came to say that I bought a different tracker, so I won't be fighting this website any more. It was fun and helpful for a number of years, but this looks like the end of the road. I wish you all well.

[Mpitts]

Sent from my iPhone


Good for you! No sense in begging your head against the wall continually every day I may be at the end of my rope as I just got back from vacation in Key West and walked everywhere every day or biked and all of my data from Sunday Monday, Tuesday is gone🤬 it fluctuated through the week with maybe just Monday disappearing one day and then the next day Sunday would be gone but Monday would be back and then two days would be missing now. All three days are missing. What is the point of a tracker if it does not track or retain information, good luck Fitbit you have chased away yet another years, long loyal customer!

[H3thatsme]

I haven’t checked my heart rate but my floors are insane says I’ve done 200
plus a day when it’s more like 5 or less so if you figure this out please
share I have the verse 4

[pmc2]

thanks for the post. i suspected that fitbit was going to disappear.

[Mpitts]

Sent from my iPhone

I also have 2 to 300 floors a day, which is ridiculous!

[Mommas3girls]

UGH!!! HOW DO I UNDO THIS UPDATE?!?  This update made my watch stop sinking with my phone!!! It won't let Bluetooth connect all of a sudden for NOTHING!! I've tried rebooting the app, refreshing the app, erasing the app and re-downloading it, I've tried turning Bluetooth on and off about a million times!! How do I get rid of this new update?!? PLEASE HELP!!!