Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[AndreaFitbit]

Thanks for getting back to us and for your advise @Bill_209. 

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team. Please fill up this form with all the needed information. Our Team will reach back to you afterwards.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Kahahduana]

The back of the pebble scratches my daughter’s wrist and leaves an awful scab. Is there a band that covers the back anyone has found to help? Tape needs to be taken off every time it’s charged because we tried that. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Kahahduana. I'm sorry to hear about your daughter's experience. 

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team. Please fill up this form with all the needed information. Our Team will reach back to you afterwards.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Iona9999]

Good day. 

I am very frustrated with my Fitbit Versa 3. Since I did the new firmware update my battery only last 4 hours, where as before it would last me 4 to 5 days. This morning it was charge ran flat after 4 hours and now it will not charge or switch on. This is my 2nd fitbit in 4 years.  The 1st one lasted not even 2 years. Got very hot and would not turn on. I love my fitbit , but it is very annoying.  They did replaced the 1st one as it was still under guarantee. 

What is the next step to resolve this problem 

Thanks

Santie 

My 

[kunolnu1]

I’ve been looking on amazon and keep going back and forth on what replacement band i should get for my versa 4 since the silicone ones irritate my skin (very common complaint on this sub lol).

does anyone have recommendations? like type of material or specific links/brands?

Moderator edit - updated subject for clarity 

[AlliGold]

Have severe burn with blisters after wearing my Fitbit sense outside by the pool 

 

[EstuardoFitbit]

Hi @AlliGold, It's great to have you here!

We're sorry to hear about your experience while wearing your Sense.

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team.

Because we need additional information from you that would best be shared privately, We've sent you a private message. Please check your inbox and reply back if you have any other questions. Soon you'll receive a message. Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

[Guy_]

Hi @Iona9999 - unfortunately if your watch gets hot in use or when charging if has a serious fault, probably from water damage, and can no longer be used.

Only if the warranty of the original [or the replacement one] hasn't expired can the watch be replaced.

[FatimaFitbit]

Hi there @kunolnu1!

A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[AndreaFitbit]

Welcome to the Fitbit Community, @Iona9999. I'm sorry to hear about your experience and thank you for your advise @Guy_.

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team. Please fill up this form with all the needed information. Our Team will reach back to you afterwards.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[K_Conly_99]

I went swimming with fitbit Versa 3 this evening. I started the swimming activity and the fitbit “locked down”. Once I was finished, I couldn’t seem to get it to “unlock”. 
I thought the previous instruction had been to press and hold the button on the side for several seconds, which I did. The screen then turned off and the fitbit became completely unresponsive- no vibration when the button is pressed etc. 
Once I was home, I put it on charge and the screen briefly flashed as 0% charged before turning off again. After leaving to charge, I returned to find the device very hot but still unresponsive. 

I’m not sure if anything can be done to reset or fix, but any help would be appreciated. 

[Guy_]

HI @K_Conly_99 - unfortunately those symptoms indicate the watch has a terminal fault from water getting in. It can no longer be charged or used as it is dangerous with risk of burns or even explosions.

[DavidFitbit · Accepted solution]

Hi @K_Conly_99 and @Guy_ It's great to have you both here!

We're sorry to hear about your experience while charging your Versa 3.

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team.

Because we need additional information from you that would best be shared privately, We've sent you a private message. Please check your inbox and reply back if you have any other questions. Soon you'll receive a message. Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[MacAtsaoir]

This happened to mine a few weeks ago. It didn’t seem to interfer with watch function so I continued to wear it. I have to take it off at times now as it’s burning my wrist. Did you get a replacement band?

Moderator Edit: Clarified subject

[AussieAussie]

Haven't seen any feedback about burning or skin irritation after the metal
strips come off, but I would not be wearing the watch without the metal
strips if it caused an allergic reaction, which it sounds like you're
having. In your case you do need to glue the metal strips back on & if you
lost the strips then get replacements, but I definitely don't recommend
wearing anything on your wrist that burns your skin.

[LizzyFitbit]

Hi there, @MacAtsaoir and @AussieAussie.

@MacAtsaoir Thanks for bringing this to my attention. I'm happy to hear that your Sense 2 is still working well, but I am concerned about the experience that you've had while wearing it.

To assist you further, I'd like to connect you with our Support team to explore available options. I've sent you a private message requesting some additional information, which is best shared securely. Please check your inbox at your convenience and feel free to reply with the details.