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Versa 4 battery draining quickly

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‎01-20-2023 07:28 - last edited on ‎01-20-2023 13:41 by Fitbit Moderator

‎01-20-2023 07:28 - last edited on ‎01-20-2023 13:41 by Fitbit Moderator

I got my Versa 4, five days ago; and I fully charged when I got the watch on the first day. When I got a notification at 30% saying low battery, I went to charge my watch. There were no vibration, no signs that it is charging... just a blank screen. The watch doesn't even turn on at this moment if I remove it from charging. Additionally, I gave the bottom of my watch a cleaning also in case that was the issue. What could be wrong with it?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-20-2023 07:57 - last edited on ‎12-07-2023 02:18 by Fitbit Moderator

‎01-20-2023 07:57 - last edited on ‎12-07-2023 02:18 by Fitbit Moderator

Hi @Missveeveeon -  your post about the Versa 3 has been moved that forum.

The charging cable can be faulty which is a bit soon but check here just in case How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

As it is new and if the cable is faulty you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support to get a replacement one.

Author | ch, passion for improvement.

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‎01-20-2023 08:23

In response to Guy_

‎01-20-2023 08:23

So I just looked at the link you sent, and all charger ports seems to work fine. I tried restarting my watch and I see the fit bit icon flash and then a big red cross appeared. 

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‎01-20-2023 08:29 - edited ‎01-20-2023 08:29

In response to Missveeveeon

‎01-20-2023 08:29 - edited ‎01-20-2023 08:29

Turns out that the watch might have been too dead, but it is actually charger, but there is no charging icon sign at all! I was not aware that at 30% that the watch would be deemed super low on battery...

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‎01-20-2023 13:43 - edited ‎05-30-2023 10:16

In response to Missveeveeon

‎01-20-2023 13:43 - edited ‎05-30-2023 10:16

Hi there, @Missveeveeon. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 4 before reaching out. @Guy_ Thanks for helping out!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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