Versa 4 is not working properly

[SunsetRunner]

Hello my fitbit versa 4 will  not  still  full 6 hours  changing  and  the battery  dead 's fast  and I turn off the always display  and   also everything  other app or turn off and it say    my fitbit  device is above   operating  temperature   cool it down to resume  the changing  it only at 67%  and I got new wall price and charger  cord     and keep say   it will  not let my sync   so do I delete  my fitbit  account   and restart  everything   over

Moderator Edit: Clarified subject

[Guy_]

Hi @SunsetRunner - it would seem there is a problem with the watch which can be replaced under warranty.

But first try chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, to isolate the problem.

[MarreFitbit]

Hi there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issues with your Versa 4.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Guy_ Thank you so much for your help and advice!

[SunsetRunner]

I did send the sent me this email 

 

[SunsetRunner]

 this want they   sent  to me