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Versa 4 isn't working

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‎06-29-2023 01:36 - last edited on ‎06-29-2023 03:57 by Fitbit Moderator

‎06-29-2023 01:36 - last edited on ‎06-29-2023 03:57 by Fitbit Moderator

I can't get my versa 4 to work it keeps coming up with connected screen and I can't update it please help 

Moderator Edit: Clarified subject

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‎06-29-2023 04:04

In response to MarreFitbit

‎06-29-2023 04:04

Please can you help me @MarreFitbit 

 

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4 REPLIES 4

‎06-29-2023 03:01

‎06-29-2023 03:01

Welcome top the Fitbit community, @SunsetRunner!

Sad to hear that your Versa 4 isn't working as expected. As a first attempt to get things fixed I'd suggest trying to restart your device. To do so please hold Versa 4's button for around 10 seconds until it's display shows the Fitbit logo.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎06-29-2023 03:56

In response to Talahthas

‎06-29-2023 03:56

Not working @Talahthas please help

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‎06-29-2023 03:58

In response to SunsetRunner

‎06-29-2023 03:58

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Talahthas Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎06-29-2023 04:04

In response to MarreFitbit

‎06-29-2023 04:04

Please can you help me @MarreFitbit 

 

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