Versa 4 keeps resetting itself

[Andy3678]

Hi my Versa 4 keeps booting and I can’t get to the Home Screen to factory reset it just keeps going round and round the reboot set up 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Andy3678. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 keeps resetting itself. I will do my best to help you wit this! 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Andy3678]

Hi I can’t even open the watch now it just keeps rebooting and coming up on my phone and every one else’s phone to set up its really annoying now lol

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Hi I can’t even get to the Home Screen to factory reset as it keeps going round and round rebooting 

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Still rebooting 

[Andy3678]

Hi MarreFitbit ,i can't even get to the home screen to factory reset as it just reboots all the time

[KL1973]

I'm having the same issue as well with my Versa 4. Continuous re-boot loop with no way to reset, so all the proposed methods of soft/hard reboot and changing watch faces are not applicable.

[Andy3678]

Yeh can't even open to do anything... apparently they had an update recently and since then mine has developed this fault ....I'm not happy

Sent from Outlook for Android<>

[Robtackle]

I’m having exactly the same problem I’ve tried everything I can think of! 

 

 

[Mdday]

Glad I’m not the only one with this issue now! That scary red X. I’ve tried resetting, charging, shutting down. Nothing is working! 

[Robtackle]

I went on the chat today and as I am still under warranty I am sending it back for a replacement. Just thought I’d let you know incase yours is still under warranty