Versa 4 - missing sleep information

[Marie533]

My versa for is not logging or displaying any sleep information for a couple of months now. Why is this?

All I am seeing is what steps I am doing. I am using a samsung phone. 

Moderator edit - updated subject for clarity 

[MountainGal27]

Is the sleep tab showing but no data or just not showing at all?

[Marie533]

The sleep tab is showing but no data

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Hi,
The sleep tab is showing but just no data. Also The daily readiness tab,
the cardio load tab, and Active zone minutes tab , no data. It’s the same
with the health metrics tab and the heart tab and the stress management
tab. Only the steps are showing. Does this mean we now have to pay a
subscription to see these?
Kind regards
Marie Day

[Guy_]

Hi @Marie533  - if you are not seeing information in the App it is likely an app or even phone problem but you should see the information on the watch in some cases.

There have been constant problems of one sort or another since the version 4 app was released in September 2023.

For Sleep though it is a complicated process because the data is calculated on the Fitbit servers and sent back to the app and watch.

If you met the Sleep requirements for recording you may see some basic information on the watch.

No data doesn't always mean exactly that, it often means it hasn't been made available yet.

For reference Why won't my Fitbit device sync?

[vee]

Sounds like it is not picking up your heart rate.