Versa 4 - not charging

[marlakay81]

My Versa 4 is staying at 0% while on charge, I’ve done everything customer service has told me to do and nothing. I have had this watch for only 8 months and they say they can’t do anything about it. Anyone else having this issue? 

Moderator edit:  updated subject for clarity

[Guy_]

Hi @marlakay81  - it could be watch has a fault or check instructions here How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

In any case both watch and cable are under warranty, make sure you get the correct one replaced if necessary.

[marlakay81]

I chatted with two people today and all I got was an email saying that it’s not under warranty even though I’ve only had it for less than 8 months 

[Guy_]

@marlakay81 - check your receipt it should be replaceable where you bought it.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support and get them to tell you the activation date, as you can't see it on the watch if it is not working.

[JuanFitbit]

@Guy_ Thank you for your help.

@marlakay81 , A warm welcome to the Community! Thank you for your message and efforts.
How are you charging your Versa 4? Over a Pc/Laptop USB port or with a wall charger?
If you are using a wall charger, make sure that it isn't a fast charging one, keep in mind, that Fitbits use a low energy power source. 

If you haven't done so, please have a look at these articles: How do I charge my Fitbit device?
Why isn't my Fitbit device's battery charging?

[marlakay81]

Hi, I’ve been using the charger that came with it, also bought an extra one and neither work. It won’t even come on now just stays black. 

[JuanFitbit]

@marlakay81 , Thank you for your reply. 

I wasn't referring to the charging cable. I'm glad to read that you are using the one sent with the Versa 4. 
What I meant, was if the "cube"that you are using to plug the charging cable is used for phones with fast charge or is a normal one?
What happens if you plug the charging cable with the Versa 4 to a PC/Laptop?

[marlakay81]

Oh sorry, I’m just using a normal one. It just stays black no matter where or what I plug it into. I tried cleaning it like customer care told me to and leaving it on charge but nothing happens. I can’t reset it because it went completely dead

[JuanFitbit]

@marlakay81 , Thank you for your reply! Try leaving the Versa 4 plugged in for at least 30 minutes, even if you don't see anything on the display.
Remove the Versa 4 from the charging cable. Press and hold the button for 10 seconds. The Versa 4 should restart after releasing the button.  

[marlakay81]

I’ve tried that, I left it on charge overnight last night, I think it’s just a lost cause at this point. 

[JuanFitbit]

@marlakay81 , Thank you for your answer. I've informed our team and they'll be providing further assistance via email. 
Keen an eye open for any message soon. 

[marlakay81]

Ok thank you I really appreciate it