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Versa 4 not charging

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‎09-02-2025 03:24

‎09-02-2025 03:24

My Versa is relatively new, and all of a sudden it won't charge.  I have tried changing the power source, restarting it, and cleaning it.  Other ideas?

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‎09-02-2025 08:10

‎09-02-2025 08:10

Hi @Jessa16 and welcome to the forums. 

Thank you for your message. I'm sorry to hear that your Versa 4 is not charging. I am grateful for the troubleshooting steps you tried. 

Could you please confirm if you tried the restart procedure explained here? How do I restart my Fitbit device?

Please verify as well the advice shown here: Why isn't my Fitbit device's battery charging?

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