Versa 4 not syncing

[NatalyC]

Hello.

My Versa4 stop syncing with my Galaxy A13 phone. Removed App and reinstall it.  Even did a factuary reset on my watch (saw it on Youtube) and nothing is working.  Now I have a watch telling me to link with my phone and my phone not able to synch.  Any Ideas on what to do?  Chat for 2hr with Google and they told me that they would be working on it but not sure when and where I should look for any update.  Now I have an intellignet watch not even intelligent enought to show me the time.. Any advise would be appreciate. 

Moderator Edit: Clarified subject

[Jsgilbert]

Today my versa 4 wouldn't sync with my Android phone. Very frustrating.  Glad to know I'm not alone. 

[Trish44]

Same issue.  This is honestly all BULL! I'll never buy a Fitbit product again.  Good job Fitbit/Google 🙄🙄🙄

[ranoliengirl71]

They have well and truely cheesed a lot of people off.

Sent from Outlook for Android<>

[GrahamWharton]

They released version 4.28.2 of their app yesterday and said that should fix the issues. I updated today on my Galaxy A10 and it does not work. Still unable to sync.

[Laurnafin]

So what do we have to do now just wait and hope for the best? 🤔

[Mags71]

Hello and thank you.

I had exactly the same information and did as they instructed and I still
can't sync. So fed up now.

[M0mmaBear]

Will I get a refund on the remainder of my premium subscription should I need to replace my watch(not holding my breath on this one)

[ranoliengirl71]

You would think such An Itech company would have pre thought any issues during the build up to switch over.

Sent from Outlook for Android<>

[Mags71]

So glad I don't have the subscription but my Versa is only 3 months' old. I
expect we'll have to wait until they sort out the glitch!

[JADJA]

Have update installed and still won't sync to my A13 just fed up with it

[JADJA]

Yes I think that's all we can do fitbit no help at all

[ranoliengirl71]

Dont think they are that keen on refunding anyone anything even tho its there fault.

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[Mags71]

I agree. With such huge resources they have, it just shouldn't happen. I
think anyone who has Premium should get a refund

[JADJA]

Hello,  yes you should definitely  get a refund if you have premium as its not fit for purpose if not working but whether you will is another issue

[M0mmaBear]

Then who do I request a refund from?Sent from my Verizon, Samsung Galaxy smartphone

[JADJA]

I would think you get in touch with fitbit, good luck

[ranoliengirl71]

Fitbit told me not a chance as it was an issue they were aware of and it wasnt a product issue.
The guy on the online chat was rude and just kept repeating the team are aware you just have to wait.🤷‍:female_sign:😡.

Sent from Outlook for Android<>

[ranoliengirl71]

I went back to where I purchased from as I only got mine beg of August.


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[Fishman5]

I don't know how Google and Microsoft know, but I've started getting lots of emails and FB posts from other smartwatch companies. Must be AI?

[Juju12164]

It's Nov. 1st and my watch and phone have not synced in 10 days. I have a Galaxy A13 phone also. I uninstalled and reinstalled app. Did a factory reset on watch. Now it is worse, since now I don't even have the time on it. I've had it for 10 months. I hope that Google resolves the issue soon!