Versa 4 not tracking steps

[Smitty1967]

From the very beginning the only steps my versa 4 records is what my phone registers and brings that total to Fitbit. If I only have Fitbit and sync to phone no steps come forward to Versa 4. Every time I turn it on it still asks to select a language. This thing is useless

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @Smitty1967. 

Thank you for sharing the inquiry regarding the difficulty that you are experiencing with Versa 4. 

Please, give it a try by following the steps listed here below:

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Choose the Versa 4.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).
If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.

In addition, make sure you are using the latest version of the Fitbit app: How do I use the Fitbit app?